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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

 
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  

Friday, April 11, 7:00 a.m. to 8:00 a.m. 
Updating TMU's Resource and Identity Management System
User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, April 10, 8:00 a.m. to 8:30 a.m. 
    Updating Content 7 servers.
    User Impact: Content 7 Experience (web access) will be down, and document uploads will be unavailable during the outage.
  • Thursday, April 10, 6:00 p.m. to 8:00 p.m.
    Updating application server.
    User Impact: Coldfusion, TAI and other apps hosted on CCS server will be unavailable.

  • Saturday, April 19, 8:00 a.m. to 4:00 p.m. 
    Updating MyServiceHub & eHR.
    User Impact:
    1) MyServiceHub -No outage. Brief outage for non-prod. environments.
    2) eHR - Brief outage for web services only and for non-prod. environments. 
  • Saturday, April 26, 8:00 a.m. to 1:00 p.m. 
    Updating eHR servers.
    User Impact: eHR production and all related functions will be down during the outage.
  • Friday, May 2, 6:00 a.m. to 8:00 a.m. 
    Moving the TMU Directory application to a new hosting environment.
    User Impact: Existing users will be logged out.
  • Sunday, May 4, 12:00 a.m. to 3 a.m. 
    Updating CAS.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Sunday, May 18, 8:00 a.m. to 1:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
  • Sunday, May 25, 8:00 a.m. to 10:00 a.m. 
    Updating eHR.
    User Impact: eHR and all related functions will be down during the outage.  All non-prod environments will have a brief outage throughout the day.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.