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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes


Application/ Service           
Recurring Maintenance Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

  
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A  

Sunday, July 21, 8:00 a.m. to 6 p.m.
Updating eHR.
User Impact: Production will remain up and running with a brief outage for the batch server. All non-production environments will be down briefly during the window.
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow N/A  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Friday, June 14, 10:00 a.m. to Friday, September 20, 10:00 a.m. - in progress
    Migrating Azure RU to TMU for all user accounts, devices and data from @ryerson.ca to @torontomu.ca.
    User Impact: Users will be communicated with an email for the next steps. 

  • Thursday, July 25, 8:30 a.m. to 9:30 a.m.
    Updating ADS Java apps server. 
    User Impact: Some ADS Java apps will be impacted:
    Academicintegrity, casst, ccsforms, earlychildhoodstudies, elk_email_relay, facultyannualreport, honorarydoctorate, onecard, onecardservice, parking, rtacreativehours, senateapps, tutorsmarketplace, fcadi_fashion, fcadi_fcd810, fcadi_graphics, fcadi_imagearts, fcadi_journalism, fcadi_journalismmasters, fcadi_procom, fcadi_procom-master, fcadi_rsid, fcadi_rtai, fcadi_sportsmedia, fcadi_static
  • Saturday, July 27, 8:00 a.m. to 4:00 p.m.
    Updating MyServiceHub. 
    User Impact: MyService Hub production will remain up and running. The non-production environments will be down briefly.
  • Sunday, August 11, 8:00 a.m. to 2:00 p.m.
    Updating Stat database.
    User Impact: Stat and all related functions with be down from 8:00 am to 2:00 pm.
  • Tuesday, August 13, 9:00 a.m. to 10:00 a.m. 
    Decommissioning of Faculty Arts Grants CF app.
    User Impact: None expected.
  • Saturday, August 31, 8:00 a.m. to 6:00 p.m. 
    Updating eHR.
    User Impact: Production will be down from 8:00 am to 1:00 pm. All non-production environments will be down briefly during the window.
  • Sunday, September 1, 8:00 a.m. to 4:00 p.m. 
    Updating MyServiceHub. 
    User Impact: MyServiceHub production will be down from 8:00 am to 1:00 pm.  All non-production environments will be down briefly during the outage.
  • Sunday, October 27, 8:00 a.m. to 4:00 p.m. 
    Updating MyServiceHub. 
    User Impact: MyService Hub production will remain up and running. The non-production environments will be down briefly.
  • Sunday, October 27, 8:00 a.m. to 4:00 p.m. 
    Updating MyServiceHub. 
    User Impact: MyServiceHub production will be down from 8:00 am to 1:00 pm.  All non-production environments will be down briefly during the outage.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.