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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes


Application/ Service           
Recurring Maintenance Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

  
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A

Friday, November 22, 5:00 p.m. to Monday, November 25, 8:00 a.m.   
Updating eHR.
User Impact: eHR and all related services will be down during the outage. 
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

Friday, November 22, 7:00 a.m. to 8:00 a.m. 
Updating TMU's Resource and Identity Management System.
User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow N/A  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, November 21 to Sunday, November 24, 10:00 p.m. to 11:59 p.m.
    Updating wireless access points.
    User Impact: None expected.
  • Friday, November 22, 11:00 a.m. to 12:00 p.m.
    Updating SimpleK.
    User Impact: None expected.
  • Sunday, November 24, 6:00 a.m. to 2:00 p.m. 
    Updating wireless network.
    User Impact: No outage expected as all current AP's and client traffic will be migrated to remaining AOS8 cluster members and failover. 
  • Sunday, November 24, 8:00 a.m. to 12:00 p.m. 
    Updating BPEL.
    User Impact: BPEL Application will be down during the change. Finance will not be able to exchange information through BPEL services during the BPEL downtime.
  • Tuesday, November 26, 6:00 p.m. to 9:00 p.m. 
    Updating application servers.
    User Impact: coldfusion and java applications, including Teaching assign application, will be unavailable.

  • Friday, November 29, 7:00 a.m. to 8:00 a.m. 
    Updating TMU's Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.