Skip to Main Content
You are now in the main content area

January 2025


Changes from 01/08/2025 to 01/15/2025

  • Friday, January 10, 6:00 a.m. to 7:30 a.m. - completed
    Upgrading system software for CAS and my.torontomu portal.
    User Impact: Access to CAS and my.torontomu portal maybe intermittent during this period.
  • Friday, January 10, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU's Resource and Identity Management System.
    User Impact: Access to Self Service will be intermittent during this period.
  • Friday, January 10, 8:30 a.m. to 9:00 a.m. - completed
    Updating OneCard website certificate.
    User Impact:  The outage should not be more than 5 minutes.
  • Saturday, January 11, 11:00 p.m. to 12:00 a.m. - completed
    Updating RMS servers.
    User Impact: Access to RMS Activation, Self Service and Admin will be unavailable during the downtime.
  • Sunday, January 12, 12:00 a.m. to 1:00 a.m. - completed
    Updating CAS servers.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Sunday, January 12, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading TRS - 2nd floor network.
    User Impact: All network devices in TRS - 2nd floor will be disconnected.


Changes from 01/15/2025 to 01/22/2025

  • Thursday, January 16, 6:00 a.m. to 8:00 a.m. - completed
    Testing of torontomu.ca backup servers and process.
    User Impact: The AEM author production server is not impacted.
  • Thursday, January 16, 10:00 p.m. to 11:00 p.m. - completed
    Updating Jabber.
    User Impact: Jabber phone calls may get interrupted during the change.
  • Friday, January 17, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU's Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
  • Friday, January 17, 7:00 a.m. to 10:00 a.m. - completed
    Disabling social logins for Adobe.
    User Impact: Users will no longer be able to login to Adobe using social media options. They will be prompted to create a password for their Adobe ID or Enterprise ID.
  • Friday, January 17, 7:00 a.m. to 10:00 a.m. - completed
    Updating RUAD AD - Azure AD sync engine.
    User Impact: Full Synchronization from RUAD to Azure-AD is required which will take 1-2hrs.
    During that time, changes to accounts and groups in Azure from RUAD will be delayed until full sync is completed.
  • Friday, January 17, 10:30 a.m. to 12:30 p.m. - completed
    Updating XMFax.
    User Impact: Users will not be able to login during the outage time. Incoming fax will not be impacted.
  • Monday, January 20, 7:00 a.m. to 10:00 a.m. - completed
    Updating TMUAD - Azure AD sync engine.
    User Impact: Full Synchronization from TMUAD to Azure-AD is required which will take 1-2hrs.
    During that time, changes to accounts and groups in Azure from TMUAD will be delayed until full sync is completed.
  • Wednesday, January 22, 6:00 a.m. to 8:00 a.m. - completed
    Updating Oracle database servers.
    User Impact: Coldfusion, Bitbucket and all other applications supported will not be available. End users are aware of the outage.
  • Wednesday, January 22, 12:00 p.m. to 12:30 p.m. - completed
    Upgrading TAI dashboards.
    User Impact:  Impacting only the TAI Dashboard/Report users NOT the TAI Application itself. End users will be notified of the outage via email notification at the end of this week.

Changes from 01/22/2025 to 01/29/2025

  • Thursday, January 23, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am. https://www.torontomu.ca won't be affected.
  • Thursday, January 23, 8:00 p.m. to 8:30 p.m. - completed
    Updating TMU's Resource and Identity Management System.
    User Impact: Access to Self Service will be intermittent during this period.
  • Friday, January 24, 7:00 a.m. to 8:00 a.m. - completed
    Updating network hardware.
    User Impact: No outage is expected, although long lived connections might get disconnected. 
  • Friday, January 24, 4:00 p.m. to 8:00 p.m. - completed
    Updating data centre.
    User Impact: Performance may degrade for some systems during the upgrade.
  • Saturday, January 25, 8:00 a.m. to 4:00 p.m. - completed
    Updating eHR and MyServiceHub.
    User Impact: 
  1. MyServiceHub: no outage for production and brief outage for non-prod. environments.
  2. eHR: brief outage for web services only and for non-prod. environments.
  • Sunday, January 26, 1:00 a.m. to 5:30 a.m. - completed
    Updating ServiceNow.
    User Impact: No user impact.
  • Tuesday, January 28, 9:00 a.m. to 9:30 a.m. - completed
    Updating UPO dashboards.
    User Impact: This change will only impact UPO Dashboard/Report users. End users will be notified of the outage via email notification.
  • Wednesday, January 29, 10:30 a.m. to 11:30 a.m. - completed
    Updating InstantID for OneCard office.
    User Impact: InstantID will be down for 15 minutes. OneCard is aware. 

Changes from 01/29/2025 to 02/05/2025

  • Thursday, January 30, 8:00 a.m. to 4:00 p.m. - completed
    Upgrading TRS EMS.
    User Impact: EMS users and web users will be unable to access the system while upgrading.
  • Friday, January 31, 6:00 a.m. to 8:00 a.m. - completed
    Upgrading WordPress.
    User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase.
  • Friday, January 31, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU's Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Saturday, February 1, 12:10 a.m. to Sunday, February 2, 1:00 a.m. - completed
    Updating eHR.
    User Impact: eHR production and all related services will be down during the outage.
  • Sunday, February 2, 1:00 a.m. to 5:30 a.m. - completed
    Updating ServiceNow.
    User Impact: No user impact.
  • Sunday, February 2, 9:00 a.m. to 5:00 a.m. - completed
    Upgrading network hardware on EPH 3rd floor.
    User Impact: All networked devices at EPH 3rd floor will be disconnected for network switches upgrade.