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CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
Application/ Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
Thursday, June 27, 6:30 a.m. to 8:00 a.m. Applying assorted fixes and features to Adobe AEM. User Impact: None expected as www.torontomu.ca won't be affected. |
| Alfresco (choose.ryerson applicant portal) | Daily 4 a.m. - 5 a.m. |
|
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | |
| TMU-VPN | N/A |
|
| FIS | Daily 10:45 p.m. - 1:05 a.m. | |
| ServiceNow | N/A | Sunday, June 30, 1:00 a.m. to 7:00 a.m. (updated time) Updating ServiceNow. User Impact: Users will not be able to login to ServiceNow during this period. |
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Friday, June 14, 10:00 a.m. to Friday, September 20, 10:00 a.m. - in progress
Migrating Azure RU to TMU for all user accounts, devices and data from @ryerson.ca to @torontomu.ca.
User Impact: Users will be communicated with an email for the next steps. (link to new website). - Wednesday, June 26, 10 p.m. to Thursday, June 27, 2:00 a.m.
Updating wireless access points.
User Impact: None expected. - Thursday, June 27, 8:00 a.m. to 9:00 a.m.
Updating Content 7 servers.
User Impact: Content 7 servers will be unavailable during this period. The desktop client will remain online during this outage. - Friday, June 28, 6:00 a.m. to 8:00 a.m.
Updating CAS.
User Impact: There will be a 5-10 minute full outage during this scheduled period. And a degraded service during the rest of the scheduled period. - Friday, June 28, 6:00 a.m. to 8:00 a.m.
Upgrading WordPress.
User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase.
- Monday, July 8, 9:00 a.m. to 10:00 a.m.
Updating Cold Fusion.
User Impact: No access to Colf Fusion applications *.cf.torontomu.ca. - Friday, July 12, 7:30 a.m. to 8:00 a.m.
Renewing SSL certificates.
User Impact: None expected. - Sunday, July 21, 8:00 a.m. to 6 p.m.
Updating eHR.
User Impact: Production will remain up and running with a brief outage for the batch server. All non-production environments will be down briefly during the window. - Saturday, July 27, 8:00 a.m. to 4:00 p.m.
Updating MyServiceHub.
User Impact: MyService Hub production will remain up and running. The non-production environments will be down briefly. - Sunday, August 11, 8:00 a.m. to 2:00 p.m.
Updating Stat database.
User Impact: Stat and all related functions with be down from 8:00 am to 2:00 pm. - Saturday, August 31, 8:00 a.m. to 6:00 p.m.
Updating eHR
User Impact: Production will be down from 8:00 am to 1:00 pm. All non-production environments will be down briefly during the window. - Sunday, September 1, 8:00 a.m. to 4:00 p.m.
Updating MyServiceHub.
User Impact: MyServiceHub production will be down from 8:00 am to 1:00 pm. All non-production environments will be down briefly during the outage. - Sunday, October 27, 8:00 a.m. to 4:00 p.m.
Updating MyServiceHub.
User Impact: MyService Hub production will remain up and running. The non-production environments will be down briefly. - Sunday, October 27, 8:00 a.m. to 4:00 p.m.
Updating MyServiceHub.
User Impact: MyServiceHub production will be down from 8:00 am to 1:00 pm. All non-production environments will be down briefly during the outage.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Select here for Previous Changes.