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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 




Thursday, May 1, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am.
https://www.torontomu.ca won't be affected.

Wednesday, May 7, 6:30 a.m. to 8:30 a.m.
Updating AEM author production and development environments.
User Impact: Both AEM Dev and Production authors will be inaccessible during this time.
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A

Saturday, May 3, 8:00 a.m. to 1:00 p.m.
Updating eHR servers.
User Impact: eHR production and all related functions will be down during the outage.
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.

Sunday, May 4, 12:00 a.m. to 3 a.m.
Updating CAS.
User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

Saturday, May 3, 10:00 p.m. to Sunday, May 4, 1:00 a.m.
Updating RMS.
User Impact: RMS Activation, Self Service and Admin will be unavailable.
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Friday, May 2, 6:00 a.m. to 8:00 a.m.
    Moving the TMU Directory application to a new hosting environment.
    User Impact: Existing users will be logged out.
  • Sunday, May 4, 9:00 a.m. to 5:00 p.m.
    Upgrading network switches on TRS - 3rd floor.
    User Impact: Networked devices will partially be disconnected at TRS - 3rd floor.
  • Tuesday, May 6, 8:00 a.m. to 9:00 a.m.
    Updating Coldfusion server.
    User Impact: All Coldfusion apps will be down on production during this outage.

  • Thursday, May 8, 6:30 a.m. to 9:00 a.m.
    Updating AEM author production environment.
    User Impact: TMU website www.torontomu.ca won't be affected due to redundancy of dispatchers.
  • Sunday, May 18, 8:00 a.m. to 1:00 p.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
  • Sunday, May 25, 8:00 a.m. to 10:00 a.m.
    Updating eHR.
    User Impact: eHR and all related functions will be down during the outage.  All non-prod environments will have a brief outage throughout the day.
  • Wednesday, May 28, 6:00 a.m. to 8:00 a.m.
    Updating database servers.
    User Impact: Coldfusion, Bitbucket and all other applications supported by coldfusion servers will be not available. All end users are aware of the outage.
  • Saturday, June 28, 12:00 a.m. to Monday, June 30, 1:30 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related services will be down during the outage.  STG/SUP will be unavailable on Sat. June 28th & Sun. June 29th.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.