You are now in the main content area
CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
Application/ Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
|
| Alfresco (ChooseTMU Applicant Portal) | Daily 4 a.m. - 5 a.m. | |
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | Saturday, November 9, 8:00 a.m. to 3:00 p.m. Updating eHR. User Impact: eHR will remain up and running during the maintenance window. The batch server will have a brief outage. |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | |
| TMU-VPN | N/A |
|
| FIS | Daily 10:45 p.m. - 1:05 a.m. | |
| ServiceNow | N/A | |
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Wednesday, November 6 to Monday, November 11 (10:00 p.m. - 12:00 a.m)
Upgrading wireless access points.
User Impact: There's no impact to end users. Graceful upgrade will be happening over the next 5 days between 10:00 p.m. and 12:00 a.m. - Sunday, November 10, 7:00 a.m. to 3:00 p.m.
Upgrading network switches for TRS - 3rd floor.
User Impact: All network devices will be disconnected during this period. - Wednesday, November 13, 9:00 a.m. to 9:30 a.m.
Updating Pentaho.
User Impact: Impacting only the UPO Dashboard/Report users. End users will be notified of the outage via email.
- Saturday, November 16, 8:00 p.m. to 9:00 p.m.
Updating phone systems.
User Impact: Jabber clients will get disconnected while applying the new certificate. - Saturday, November 16, 8:00 a.m. to 10:00 p.m.
Updating eHR.
User Impact: eHR Production will be down from 8:00 am to 1:00 pm. Stat & the non-production environments will be down briefly throughout the day. - Saturday, November 16, 11:00 p.m. to Saturday, November 17, 2:00 a.m.
Updating RMS servers.
User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime. - Saturday, November 17, 12:00 a.m. to 3:00 a.m.
Updating CAS servers.
User Impact: Portal, CAS will not be available during the downtime. Any application using CAS including RUVPN2, Google Workspace, etc. can not accept new login during the downtime. - Sunday, November 17, 8:00 a.m. to 10:00 p.m.
Updating MyServiceHub.
User Impact: MyServiceHub production will be down from 8:00 am to 1:00 pm. The non-production environments will be down briefly between 2PM and 10PM. - Monday, November 18, 11:00 a.m. to 11:30 a.m.
Implementing strict email domain protection policy.
User Impact: Messages that are sent from third-party systems that have a From of *any* torontomu.ca address will all be affected. Messages originating on the TMU network that aren't sent via our official relay servers or GMail will also be affected. Senders can expect that 10% of their email will be Sent to Spam starting on November 18th, and increasing over time, eventually not receiving delivery at all. - Wednesday, November 20, 8:00 a.m. to 8:30 a.m.
Updating ColdFusion.
User Impact: All Coldfusion apps will be down on production during this outage. - Friday, November 22, 5:00 p.m. to Monday, November 25, 8:00 a.m.
Updating eHR.
User Impact: eHR and all related services will be down during the outage. - Tuesday, November 26, 6:00 p.m. to 9:00 p.m.
Updating application servers.
User Impact: coldfusion and java applications, including Teaching assign application, will be unavailable.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Select here for Previous Changes.