Skip to Main Content
You are now in the main content area

CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

  

Thursday, April 17, 6:30 a.m. to 8:00 a.m. 
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am. https://www.torontomu.ca won't be affected.
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.

 

Saturday, April 19, 8:00 a.m. to 4:00 p.m. 
Updating MyServiceHub & eHR.
User Impact:
1) MyServiceHub -No outage. Brief outage for non-prod. environments.
2) eHR - Brief outage for web services only and for non-prod. environments. 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Saturday, April 26, 8:00 a.m. to 1:00 p.m. 
    Updating eHR servers.
    User Impact: eHR production and all related functions will be down during the outage.
  • Friday, May 2, 6:00 a.m. to 8:00 a.m. 
    Moving the TMU Directory application to a new hosting environment.
    User Impact: Existing users will be logged out.
  • Saturday, May 3, 10:00 p.m. to Sunday, May 4, 1:00 a.m. 
    Updating RMS.
    User Impact: RMS Activation, Self Service and Admin will be unavailable.
  • Sunday, May 4, 12:00 a.m. to 3 a.m. 
    Updating CAS.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Sunday, May 18, 8:00 a.m. to 1:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
  • Sunday, May 25, 8:00 a.m. to 10:00 a.m. 
    Updating eHR.
    User Impact: eHR and all related functions will be down during the outage.  All non-prod environments will have a brief outage throughout the day. 
  • Sunday, June 29, 12:00 a.m. to 1:30 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related services will be down during the outage.  STG/SUP will be unavailable on Sat. June 28th & Sun. June 29th.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.