TMU Cell Phone Plan with Rogers

TMU plans and cell phones are available to current employees with a business need, and are subject to allowances in your area’s budget and your leader’s approval. For more on this, please review the home internet, cellular and phone services section of the Travel and Other Business Expenses Guidelines.

Domestic plans:

• Unlimited Canada-wide calling
• Unlimited incoming and outgoing SMS Text/Picture/Video Messages in Canada
• Flex data that allows you to pay for only the data you use each month.
• Unlimited anytime minutes 
• Unlimited Canadian long distance calling
• Call display with name display
• Call waiting, conference calling, detailed billing
• 2,500 minutes of call forwarding per month
• Wi-Fi calling for iOS and Android devices
• Access to LTE and 5GB networks
• Basic voicemail
• Preferred long distance rates
• “Roam Like Home” for U.S. and eligible international countries

Further options can be added to the TMU plan for additional cost, including enhanced voicemail and international plans when you’re travelling out of country. Full plan details are available in the  (google doc) TMU corporate cell phone plan: Pricing and features document (external link) .

Canada and U.S. plans:

• All Canada and U.S. plans include everything from the domestic plan, with coverage extending between both countries.

Cell phone accounts are to be set up for payment using a TMU Purchasing Card (P-Card).

During your line activation, the Rogers Business Support Group will create a Rogers Business Self-Serve (external link)  account for you—this is where you can manage your account, view invoices and set up pre-authorized payments. Please expect to receive an email invitation to access your account. If you do not receive an email, it is your responsibility to follow up with the Rogers Business Support Group at RBSG12@rci.rogers.com.

Alternatively, you can set up pre-authorized payments by contacting Rogers at RBSG12@rci.rogers.com or 1-800-757-2773, ext. 8814.

Note any fees for new hardware or accessories will be applied to your first invoice from Rogers. All hardware purchased by TMU remains the property of Toronto Metropolitan University.

1. Complete the Rogers Direct: Account Activation Request Form (external link)  to request access to the Rogers Direct portal.
2. Once you receive email confirmation of portal access, log in and place your order.

Please note all new phones come with a SIM card and there is no need to manually select this item for your shopping cart.

1. Complete the Rogers Direct: Account Activation Request Form (external link)  to get approval for your new phone.
2. Once approval is received, log in to the Rogers Direct portal and place your order. If you do not have access to the portal, please contact mobile@torontomu.ca.

Please note all new phones come with a SIM card and there is no need to manually select this item for your shopping cart.

1. Complete the Rogers Direct: Account Activation Request Form (external link)  to request access to the Rogers Direct portal.
2. Once you gain portal access, log in and select the option to “Activate a SIM card”.

1. Complete the Rogers Direct: Account Activation Request Form (external link)  to request access to the Rogers Direct portal.
2. Once you gain portal access, log in and select the option to order a new phone and “Activate a SIM card”.

1. Call Rogers Customer Service at 1-888-764-3771 or dial *611 from your Rogers phone.
2. Request that Rogers place a note on your existing Rogers account for a Transfer of Responsibility (TOR) to the TMU corporate account
3. Write down the Interaction ID that the Rogers customer service representative provides you.
4. Complete the Rogers Direct: Account Activation Request Form (external link)  to request access to the Rogers Direct portal, select the “Other” option and include “personal to TMU corporate plan” and note your Interaction ID.
5. Once you gain portal access, log in and select the option to order a new phone and “Activate a SIM card”.

Please note, this option transfers responsibility and ownership of your phone, phone number and bill payments to Toronto Metropolitan University.

When considering a cancellation before the end of a contract term, faculties and departments have the option of purchasing the phone outright, reassigning the account to another employee or suspending the account. Please note that any fees related to cancellation is the responsibility of faculties and departments.

If you are migrating from an older TMU Rogers plan to the current TMU Rogers plan

If you wish to migrate to the current TMU plan before your Rogers TMU contract is complete, please note that cancellation fees will apply and will be the responsibility of your faculty or department.

If you are migrating from a non-Rogers carrier

If your current carrier applies any fees related to contract cancellations, an assessment must be done within your faculty or department to determine the cost benefit of the cancellation fee compared to the monthly savings. Prior to migrating, you must receive your leader’s approval.

If you received a new phone along with your TMU plan activation and the phone is lost, stolen or broken during the term of your contract, your faculty or department is required to pay out the remaining balance of the phone’s cost.

As per TMU’s Travel and Other Business Expenses Guidelines, cell phone services provided by the university-preferred supplier should be paid via a TMU P-Card and not reimbursed through an expense claim.

For cell phone expense reimbursements that are not part of the TMU corporate cell phone plan, monthly reimbursement amounts cannot exceed the maximum cost of a TMU Rogers corporate plan.

Full plan details are available in the  (google doc) TMU corporate cell phone plan: Pricing and features document (external link) .