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October 2024


Changes from 10/02/2024 to 10/09/2024

  • Friday, June 14, 10:00 a.m. to Friday, October 4, 10:00 a.m. - completed
    Migrating Azure RU to TMU for all user accounts, devices and data from @ryerson.ca to @torontomu.ca.
    User Impact: Users will be communicated with an email for the next steps. 
  • Thursday, October 3, 6:30 a.m. to 8:00 a.m. - completed
    AEM - Assorted Fixes and Features.
    User Impact: AEM author production needs to be restarted between 6:30 am and 8 am. https://www.torontomu.ca won't be affected.
  • Saturday, October 5, 10:00 p.m. to Sunday, October 6, 10:00 a.m. - completed  
    Upgrading wireless access points in MAC, CPK, CUI, YNG.
    User Impact: No outage or user impact is expected due to extensive wireless coverage.

Changes from 10/09/2024 to 10/16/2024

  • Friday, October 11, 7:00 a.m. to 7:30 a.m. - completed
    Upgrading database server.
    User Impact: Apps supported by cyberaware_form, mailmigt, qradar, sympa will not be available.
  • Friday, October 11, 7:00 a.m. to 7:30 a.m. - completed
    Updating torontomu.ca with new popups for Cybersecurity awareness.
    User Impact: Access to self service portlet may be intermittent during this period.
  • Friday, October 11, 7:00 a.m. to 8:00 a.m. - completed
    Update TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Friday, October 11, 7:00 a.m. to 10:00 a.m. - completed
    Updating VApps web client.
    User Impact: None expected.
  • Friday, October 11, 9:00 a.m. to 10:00 a.m. - completed
    Updating WordPress.
    User Impact: None expected.
  • Tuesday, October 15, 8:00 a.m. to 8:30 a.m. - completed
    Updating certificate for trsfacilities.torontomu.ca.
    User Impact: No outage expected other than a possible brief interruption to service for TRS users/students accessing facilities site.  Client group has approved this timing.

Changes from 10/16/2024 to 10/23/2024

  • Thursday, October 17, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am. https://www.torontomu.ca won't be affected.
  • Thursday, October 17, 7:00 a.m. to 8:00 a.m. - completed
    Updating print.torontomu.ca
    User Impact: Printing service outage will be less than a few minutes during this period.
  • Thursday, October 17, 10:00 a.m. to 12:00 p.m. - completed
    Updating InstantID.
    User Impact: This will interrupt card printing for the duration of the change/software reinstallation.  The Onecard office is aware of this change. 
  • Friday, October 18, 12:01 a.m. to Tuesday, October 22, 1:00 a.m. - completed
    Upgrading MyServiceHub.
    User Impact: MyServiceHub, including Content7, VSB and Constituo, and all related functions will be down during this outage.
  • Friday, October 18, 12:01 a.m. to Tuesday, October 22, 1:30 a.m. - completed
    Shutting down (temporarilly) Content 7 server as part of Campus Solutions outage.
    User Impact: No access to Content 7 during this period. This affects uploads, processes, forms, Experience (web client) and desktop client. 
  • Friday, October 18, 7:00 a.m. to 7:30 a.m. - completed
    Updating Cybersecurity awareness month pop-ups on my.torontomu portal.
    User Impact: Access to Self Service portlet in my.torontomu portal maybe intermittent during this period.
  • Sunday, October 20, 5:00 a.m. to 9:00 a.m. - completed
    Updating ServiceNow.
    User Impact: Stakeholders in CCS and HR will be made aware of the upgrade. 
  • Sunday, October 20, 10:00 p.m. to 11:00 p.m. - completed
    Updating the TMU phone system. 
    User Impact: All phone sets will be rebooted, causing 3 minutes outage for every phone set.

Changes from 10/23/2024 to 10/30/2024

  • Friday, October 25, 7:00 a.m. to 8:00 a.m. - completed
    Update TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Saturday, October 26, 8:00 a.m. to 5:00 p.m. - completed
    Scheduled eHR maintenance.
    User Impact: Production & non-production environments will have a brief (15-20 min.) outage during the scheduled maintenance.
  • Sunday, October 27, 8:00 a.m. to 4:00 p.m. - completed
    Updating MyServiceHub.
    User Impact: MyService Hub production will remain up and running. The non-production environments will be down briefly.

Changes from 10/30/2024 to 11/06/2024

  • Thursday, October 31, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am. https://www.torontomu.ca won't be affected.
  • Thursday, October 31, 8:00 a.m. to 8:30 a.m. - completed
    Updating Coldfusion server.
    User Impact: Coldfusion applications will be unavailable for a few minutes during this time period. 
  • Friday, November 1, 6:00 a.m. to 8:00 a.m. - completed
    Updating WordPress.
    User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase. 
  • Sunday, November 3, 8:00 a.m. to 3:00 p.m. - completed
    Updating MyServiceHub.
    User Impact: MyServiceHub will remain up and running during the maintenance window.  The batch server will have a brief outage between 9:30-10:30 am.
  • Wednesday, November 6, 12:00 P.M. TO 12:30 P.M. - completed
    Upgrading TAI servers.
    User Impact: This change will only impact TAI Dashboard/Report users (https://bi.torontomu.ca) NOT the TAI Application itself.