June 2024

Changes from 06/05/2024 to 06/12/2024

Friday, June 7, 7:00 a.m. to 8:00 a.m. - completed
Updating TMU's Resource and Identity Management System.
User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
Sunday, June 9, 6:00 a.m. to 9:00 a.m. - completed
Updating Telecom call centre recording server.
User Impact: No call recordings will occur during this time
Sunday, June 9, 8:00 a.m. to 1:00 p.m. - completed
Updating Content 7 server.
User Impact: No access to Content 7 during this period.
Sunday, June 9, 8:00 a.m. to 4 p.m. - completed
Updating MyServiceHub.
User Impact: MyServiceHub Production will be down from 8:00 am to 1:00 pm. All non-production environments will be down briefly during the outage.
Tuesday, June 11, 7:00 a.m. to 10:00 a.m. - completed
Updating Vectorworks.
User Impact: Users will not be able to launch the application during upgrade.

Thursday, June 13, 6:30 a.m. to 8:00 a.m. - completed
Applying assorted fixes and features to Adobe AEM.
User Impact: None expected as www.torontomu.ca won't be affected.
Friday, June 14, 7:00 a.m. to 8:00 a.m. - completed
Updating Mass Mail Tool application.
User Impact: Access to Mass Mail Tool will be intermittent during the period. Please schedule mass mails outside this update window.

Thursday, June 20, 10:00 p.m. to 11:30 p.m. - completed
Rebooting all servers for the phone system as preparation for their upgrade.
User Impact: Existing calls will be disconnected. Phones will continue to work due to redundancy
Thursday, June 20, 10:00 p.m. to Saturday, June 21, 12:01 a.m. - completed
Updating student printing system.
User Impact: A small outage might occur during this time.
Friday, June 21, 7:00 a.m. to 8:00 a.m. - completed
Updating TMU's Resource and Identity Management System.
User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
Friday, June 21, 5:00 p.m. to 7:30 p.m. - completed
Updating eHR.
User Impact: eHR will not be available during this period.
Friday, June 21, 10:00 p.m. to Monday, June 24, 7:00 a.m. - completed
Upgrading TMU phone system.
User Impact: Users may have intermittent phone services during the upgrades.
Sunday, June 23, 9:00 a.m. to 5:00 p.m. - completed
Upgrading network switches at KHN and KHS.
User Impact: All networked devices at KHN all floors & KHS 2nd floor will be disconnected for network switches upgrade.

Wednesday, June 26, 10 p.m. to Thursday, June 27, 2:00 a.m. - postponed to July 4
Updating wireless access points.
User Impact: None expected.
Thursday, June 27, 6:30 a.m. to 8:00 a.m. - completed
Applying assorted fixes and features to Adobe AEM.
User Impact: None expected as www.torontomu.ca won't be affected.
Thursday, June 27, 8:00 a.m. to 9:00 a.m. - completed
Updating Content 7 servers.
User Impact: Content 7 servers will be unavailable during this period. The desktop client will remain online during this outage.
Friday, June 28, 6:00 a.m. to 8:00 a.m. - completed
Updating CAS.
User Impact: There will be a 5-10 minute full outage during this scheduled period. And a degraded service during the rest of the scheduled period.
Friday, June 28, 6:00 a.m. to 8:00 a.m. - completed
Upgrading WordPress.
User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1 minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase.
Sunday, June 30, 1:00 a.m. to 7:00 a.m. (updated time) - completed
Updating ServiceNow.
User Impact: Users will not be able to login to ServiceNow during this period.