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January 2024


Changes from 12/20/2023 to 01/10/2024

  • Thursday, January 11, 6:30 a.m. to 8:00 a.m.
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Sunday, January 14, 1:00 a.m. to 9:00 a.m.
    Upgrading ServiceNow.
    User Impact: CCS and HR users accessing ServiceNow may experience performance issues during the upgrade.
  • Sunday, January 14, 9:00 a.m. to 5:00 p.m.
    Updating network hardware in POD area.
    User Impact: All network devices at POD  2nd, 3rd and 4th floors will be disconnected.

Changes from 01/10/2024 to 01/17/2024

  • Thursday, January 11, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Sunday, January 14, 1:00 a.m. to 9:00 a.m. - completed
    Upgrading ServiceNow.
    User Impact: CCS and HR users accessing ServiceNow may experience performance issues during the upgrade.
  • Sunday, January 14, 9:00 a.m. to 5:00 p.m. - completed 
    Updating network hardware in POD area.
    User Impact: All network devices at POD  2nd, 3rd and 4th floors will be disconnected.

Changes from 01/17/2024 to 01/24/2024

  • Thursday, January 18, 7:00 a.m. to 10:00 a.m. - completed
    Updating Autodesk licensing.
    User Impact: None expected due to redundancy.
  • Thursday, January 18, 8:00 a.m. to 9:00 a.m. - completed
    Updating Content server.
    User Impact: No access to content.torontomu.ca. Upload apps will be disabled during this period.
  • Friday, January 19, 7:00 a.m. to 8:00 a.m. - completed
    Updating RMS.
    User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
  • Friday, January 19, 8:00 p.m. to 8:30 p.m. - completed
    Upgrading Jabber.
    User Impact: Jabber users may need to re-login.
  • Sunday, January 21, 8:00 a.m. to 1:00 p.m. - completed
    Updating MyServiceHub & eHR.
    User Impact:
    1) MyServiceHub - no outage.
    2) eHR - web services will be down from 8-10 am.
  • Sunday, January 21, 5:00 p.m. to 5:30 p.m. - completed
    Updating CCS app server.
    User Impact: Applications on apps.ccs, TAI, Rodocs and HR production server will be unavailable for about 30 minutes during the upgrade.

Changes from 01/24/2024 to 01/31/2024

  • Saturday, January 27, 12:00 a.m. to Monday, January 29, 1:00 a.m. - completed
    Upgrading eHR servers.
    User Impact: eHR and all related services will be down during this period.
  • Sunday, January 28, 8:00 a.m. to 3:00 p.m. - completed
    Updating eHR & Stat. 
    User Impact: eHR & Stat and all related functions will be down.
  • Sunday, January 28, 2:00 a.m. to 6:00 a.m. - completed
    Updating ServiceNow.
    User Impact: None expected.
  • Sunday, January 28, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading network switches at JOR building.
    User Impact: All networked devices in JOR basement to 4th floors will be disconnected during this period.
  • Wednesday, January 31, 9:00 a.m. to 11:00 a.m. - completed
    Updating Clockwork. 
    User Impact: None expected.