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October 2023

Changes from 09/27/2023 to 10/04/2023

  • Thursday, September 28, 7:00 a.m. to 8:00 a.m. - completed
    Updating Catia server.
    User Impact: Access to Catia will be intermittent.
  • Thursday, September 28, 10:00 p.m. to Friday, September 29, 1:00 a.m.- completed
    Updating Papercut server. 
    User Impact: Papercut (student printing) will be down during this time.
  • Friday, September 29, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Friday, September 29, 3:00 p.m. to 7:00 p.m. - completed
    Updating eHR servers.
    User Impact: eHR and all of its related functions will be down.
  • Sunday, October 1, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading SLC 5th floor network switches. 
    User Impact: During this time, all networked devices on SLC 5th floor will be disconnected
  • Sunday, October 1, 6:00 p.m. to 9:00 p.m. - completed
    Updating printing server.
    User Impact: CFAPS printing will not be available during the upgrade.
  • Wednesday, October 4, 9:00 a.m. to 10:00 a.m. - completed
    Updating jpoint database.
    User Impact: Jpoint database will not be available.

Changes from 10/04/2023 to 10/11/2023

  • Thursday, October 5, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Friday, October 6, 6:00 a.m. to 8:00 a.m. - completed
    Upgrading WordPress.
    User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase.
  • Friday, October 6, 6:00 a.m. to 8:00 a.m. - completed
    Updating application servers.
    User Impact: All applications on *.cf.ryerson.ca and prod.apps.ccs.ryerson.ca will be unavailable. TAI and Pentaho will also be inaccessible.
  • Saturday, October 7, 2:00 p.m. to 6:00 p.m. - completed
    Updating Application servers.
    User Impact: These apps will not be available for about 30-60 minutes and maybe intermittent in between:
    CCS Software, CommFee Admin, Finforms (PDF generator), Mass Mail Tool, Phone Directory (and contacts green/white pages PDF), RMS Admin New, RMS Web Services, SIS Apps (lpprequest, zonerequest), Telecom Admin
  • Sunday, October 8, 12:15 a.m. to 2:00 a.m. - completed
    Updating RMS and CAS.
    User Impact: Portal, RMS, RMS Account Activation, RMS Web services, CAS will not be available during the downtime. Any application using CAS including RUVPN2, Google Workspace, etc. can not accept new login during the downtime.
  • Monday, October 9, 9:00 a.m. to 5:00 p.m. - completed
    Upgrade SLC Basement and 6th floors’ network.
    User Impact: SLC basement and 6th floor networked devices will be disconnected during this time.
  • Monday, October 9, 9:00 p.m. to 11:00 p.m. - completed
    Updating firewall.
    User Impact: None expected but there may be intermittent outages within the campus when accessing various resources.
  • Wednesday, October 11, 6:00 a.m. to 8:00 a.m. - completed
    Changing domain name from cqauthor.dev.ryerson.ca to aemauthor.dev.torontomu.ca.
    User Impact:  
  • The AEM dev author will not be available from 6 am to 7 am 
  • torontomu.ca will not be affected.

Changes from 10/11/2023 to 10/18/2023

  • Thursday, October 12, 6:00 a.m. to 8:00 a.m. - completed
    Changing domain name from cmshost.ryerson.ca to aemauthor.torontomu.ca
    User Impact: 
    • The AEM production author will not be available from 6 am to 7 am 
    • torontomu.ca will not be affected.
  • Thursday, October 12, 8:30 p.m. to 10:30 p.m. - (rescheduled to Oct. 19)
    Disabling Jabber logging using ryerson.ca.
    User Impact: Access to CCS Help Desk will be disabled during this time
  • Thursday, October 12, 10:00 p.m. to 11:59 p.m. - completed
    Updating TMU print services.
    User Impact: Student printing will be down during this window.
  • Friday, October 13, 7:00 a.m. to 7:30 a.m. - completed
    Updating my.torontmu.ca Self Service portlet.
    User Impact: Self Service portlet may be intermittent during this period.
  • Friday, October 13, 7:00 a.m. to 8:00 a.m. - completed
    Update TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Sunday, October 15, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading SLC - 7th floor network.
    User Impact: All networked devices on SLC - 7th floor will be disconnected.  

Changes from 10/18/2023 to 10/25/2023

  • Thursday, October 19, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Thursday, October 19, 7:00 a.m. to 10:00 a.m. - completed
    Updating Azure authentication. 
    User Impact: None expected.
  • Thursday, October 19, 8:30 p.m. to 10:30 p.m. - cancelled
    Disabling Jabber logging using ryerson.ca.
    User Impact: Access to CCS Help Desk will be disabled during this time
  • Friday, October 20, 6:30 a.m. to 8:00 a.m. - completed
    Updating system software.
    User Impact: Access to CAS, my.torontomu portal, GAI Calendar api, PTI may be intermittent during this period.
  • Friday, October 20, 7:00 a.m. to 7:10 a.m. - completed
    Updating database server.
    User Impact: Access to a few applications like MathCenter, DocBooking etc. will not be available. End users have been notified.
  • Friday, October 20, 9:30 a.m. to 12:30 p.m. - completed
    Updating EMS application.
    User Impact: Student Union is aware of the change. Admins will not be able to use the application.
  • Friday, October 20, 10:30 a.m. to 12:30 p.m. - completed
    Updating XMFax server. 
    User Impact: XMFax system will be down for approx. 2 hr during the upgrade.
  • Friday, October 20, 12:01 a.m. to Tuesday, October 24, 1:15 a.m. - completed
    Updating MyServiceHub.
    User Impact: MyServiceHub and all related functions will be down during the outage.
  • Sunday, October 22, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading SLC - 2nd and 8th floor network.
    User Impact: All networked devices on SLC - 2nd and 8th floor will be disconnected.
  • Tuesday, October 24, 12:00 a.m. to 1:15 a.m. - completed
    Shutting down Content 7 access temporarily.
    User Impact: Content 7 will not be available during this time.

Changes from 10/25/2023 to 11/01/2023

  • Thursday, October 26, 10:00 a.m. to 11:00 a.m. - completed
    Updating database server.
    User Impact: AmericanExpress Database will not be available during the downtime.
  • Friday, October 27, 6:30 a.m. to 8:00 a.m. - completed
    Updating CAS software.
    User Impact: Access to CAS maybe intermittent during this period.
  • Friday, October 27, 7:00 a.m. to 8:00 a.m. - completed
    Update TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Sunday, October 29, 1:00 a.m. to 5:00 a.m. - completed
    Updating ServiceNow.
    User Impact: Access to ServiceNow will not be available during this period.
  • Sunday, October 29, 9:00 a.m. to 1:00 p.m. - completed
    Updating MyServiceHub and eHR servers.
     User Impact: 
    • 1) My Service Hub - no outage.
    • 2) eHR – brief outage for web services from 9-11 am.
  • Sunday, October 29, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading the Network switches at POD 50.
    User Impact: All networked devices in CCS area will be disconnected.