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May 2023


Changes from 04/26/2023 to 05/03/2023

  • Sunday, April 30, 4:00 a.m. to 1:30 p.m. - completed
    Updating Adobe AEM.
    User Impact: AEM author will be inaccessible to content editors for the duration of the process.
  • Sunday, April 30, 5:00 a.m. to 9:00 a.m. - completed
    Updating ServiceNow.
    User Impact: System will be unavailable during this time period. 
  • Monday, May 1, 6:30 a.m. to 7:00 a.m. - completed
    Updating TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Monday, May 1, 6:30 a.m. to 7:30 a.m. - completed
    Shutting down old cas.ryerson server.
    User Impact: Access to WebAuthn registration maybe intermittent during this period. Services will no longer be allowed to use cas.ryerson.ca.
  • Monday, May 1, 7:00 a.m. to 10:00 a.m. - completed
    Updating Autodesk licensing.
    User Impact: None expected as we have redundancy in place.

Changes from 05/03/2023 to 05/10/2023

  • Wednesday, May 3, 9:00 p.m. to 10:00 p.m.  - completed
    Updating student printing system.
    User Impact: None expected. No outage to student printing system.
  • Thursday, May 4, 6:30 a.m. to 8:30 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Thursday, May 4, 9:00 a.m. to 11:00 a.m. - completed
    Updating Library Reserve database..
    User Impact: The reserve database will not be available - Library IT support team is aware of this update.
  • Sunday, May 7, 12:01 a.m. to 3:00 a.m. - completed
    Updating Database servers.
    User Impact: Access to my.torontomu.ca, CAS, RUVPN2, RMS Account Activation will not be available.
  • Sunday, May 7, 12:01 a.m. to 3:00 a.m. - completed
    Updating RMS and CAS servers..
    User Impact: Portal, RMS, RMS Account Activation, RMS Web services, CAS will not be available during the downtime. Any application using CAS including RUVPN2, Google Workspace, etc. can not accept new login during the downtime.
  • Sunday, May 7, 1:00 a.m. to 11:00 a.m. - completed
    Updating ServiceNow.
    User Impact: Users may experience performance issues accessing the system during the upgrade.
  • Tuesday, May 9, 7:00 a.m. to 10:00 a.m. - rescheduled to May 11
    Updating Vectorworks.
    User Impact: Access to Vectorworks applications will not be available during the upgrade.

Changes from 05/10/2023 to 05/17/2023

  • Thursday, May 11, 7:00 a.m. to 10:00 a.m. - completed
    Updating Vectorworks.
    User Impact: Access to Vectorworks applications will not be available during the upgrade.
  • Thursday, May 11, 7:00 a.m. to 10:00 a.m. - completed
    Updating Autodesk.
    User Impact: None due to redundancy.
  • Thursday, May 11, 10:00 a.m. to 11:00 a.m. - completed  
    Updating Pentaho application.
    User Impact: None expected. 
  • Thursday, May 11, 2:00 p.m. to 3:00 p.m. - completed  
    Updating Google student calendar.
    User Impact: None expected. 
  • Friday, May 12, 9:00 a.m. to 1:00 p.m. - completed  
    Updating Sophos.
    User Impact: None expected.
  • Friday, May 12, 4:00 p.m. to 6:00 p.m. - completed 
    Updating data centre servers.
    User Impact: Server performance may degrade during this period. 
  • Sunday, May 14, 8:00 a.m. to 12:00 p.m. - completed  
    Updating BPEL system.
    User Impact: BPEL application will be down during this period. Finance will not be able to exchange information through BPEL services during the BPEL downtime.
  • Sunday, May 14, 8:00 a.m. to 3:00 p.m. - completed 
    Updating MyServiceHub.
    User Impact: MyServiceHub and all related functions will not be accessible. Content 7 application will also be unavailable.
  • Sunday, May 14, 9:00 a.m. to 11:00 a.m. - completed  
    Updating database servers.
    User Impact: Coldfusion and all other applications supported by cfprod and ocucprod will be not available.
  • Sunday, May 14, 10:00 a.m. to 10:30 a.m. - completed
    Upgrading Coldfusion.
    User Impact: All applications on *.cf.torontomu.ca will be unavailable.

Changes from 05/17/2023 to 05/24/2023

  • Thursday, May 18, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Thursday, May 18, 10:00 a.m. to 11:11 a.m. - completed
    Updating Clockwork server.
    User Impact: Student Accommodation group is aware of the change. Approx. 20 users will be impacted for the brief outage.
  • Friday, May 19, 6:00 a.m. to 7:00 a.m. - completed
    Updating TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Friday, May 19, 6:00 a.m. to 8:00 a.m. - completed
    Updating AEM.
    User Impact: None expected.

Changes from 05/24/2023 to 05/31/2023

  • Sunday, May 28, 8:00 a.m. to 12:00 p.m. - completed
    Updating eHR.
    User Impact: eHR and all related functions will be down during the outage.
  • Monday, May 29, 8:00 a.m. to 8:30 a.m. - completed
    Shutting down old cas.ryerson.ca server.
    User Impact: Users will not be able to the old cas.ryerson.ca after the change.