Skip to Main Content
You are now in the main content area

August 2023


Changes from 08/02/2023 to 08/09/2023

  • Thursday, August 3, 7:00 a.m. to 10:00 a.m. - completed
    Updating ANSYS licensing.
    User Impact: Users will not be able to lauch ANSYS during the update.
  • Thursday, August 3, 7:00 a.m. to 10:00 a.m. - completed
    Updating SPSS licensing.
    User Impact: Users will not be able to use SPSS Statistics or SPSS Modeler during the upgrade.
  • Sunday, August 6, 8:00 a.m. to 12:00 p.m. - completed
    Updating MyServiceHub.
    User Impact: My Service Hub and all related functions will be down.

Changes from 08/09/2023 to 08/16/2023

  • Thursday, August 10, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Friday, August 11, 6:05 a.m. to 7:05 a.m. - completed
    Upgrading Papercut.
    User Impact: Lab printing may not work across campus during this period.

Changes from 08/16/2023 to 08/23/2023

  • Friday, August 18, 7:00 a.m. to 7:30 a.m. - completed
    Updating uPortal.
    User Impact: None expected.
  • Friday, August 18, 7:00 a.m. to 8:00 a.m. - completed 
    Updating TMU Resource and Identity Management System. 
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Sunday, August 20, 12:01 a.m. to 2:00 a.m. - completed
    Updating CAS and RMS database.
    User Impact: my.ryerson.ca, CAS, RUVPN2, RMS Account Activation will not be available during these 2 hours.
  • Sunday, August 20, 8:00 a.m. to 4:00 p.m. - completed
    Updating eHR & Stat Database.
    User Impact: 
    • eHR and all related functions with be down from 8:00 am to 12:00 pm
    • Stat all related functions with be down from 1:00 pm to 4:00 pm
  • Sunday, August 20, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading SLC 3rd floor network switches.
    User Impact: There will be no network for all network devices on SLC 3rd floor.
  • Tuesday, August 22, 6:00 a.m. to 8:00 a.m. - completed
    Updating database servers.
    User Impact: During downtime Coldfusion and all other applications supported by Oracollab will not be available.

Changes from 08/23/2023 to 08/30/2023

  • Thursday, August 24, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Thursday, August 24, 7:00 a.m. to 8:00 a.m. - completed
    Updating DNS.
    User Impact: No outage is expected. Long lived connections might get disconnected.
  • Friday, August 25, 6:30 a.m. to 8:00 a.m. - completed
    Updating DNS.
    User Impact: No outage is expected. Long lived connections might get disconnected.
  • Saturday, August 26, 9:00 a.m. to 12:00 p.m. - completed
    Updating MyServiceHub.
    User Impact: None expected. MyServiceHub will remain up and running – no outage required.
  • Sunday, August 27, 1:00 a.m. to 5:00 a.m. - completed
    Upgrading ServiceNow.
    User Impact: Scheduled outside of regular work hours to have minimum impact.
  • Sunday, August 27, 6:30 a.m. to 8:00 a.m. - completed
    Updating DNS.
    User Impact: No outage is expected. Long lived connections might get disconnected.
  • Sunday, August 27, 8:00 a.m. to 12:00 p.m. - completed
    Updating BPEL application.
    User Impact: BPEL Application will be down during the change. Finance web services will not be able to exchange information.
  • Tuesday, August 29, 12:00 p.m. to 2:00 p.m. - Rescheduled
    Testing for phone systems in GER, COP, SHE & EPH buildings.
    User Impact: During this time, physical phones connectivity will be intermittent. Jabber client will continue to work.
  • Wednesday, August 30, 12:00 p.m. to 2:00 p.m. - Cancelled
    Testing for phone systems in MON & ARC buildings.
    User Impact: During this time, the physical phones connectivity will be intermittent. Jabber client will continue to work.