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May 2024


Changes from 05/01/2024 to 05/08/2024

  • Thursday, May 2, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected since there are two legs of the servers, www.torontomu.ca won't be affected.
  • Friday, May 3, 6:00 a.m. to 8:00 a.m. - completed
    Updating www.torontomu.ca.
    User Impact: www.torontomu.ca will be down briefly but Emergency Alerts will work.
  • Friday, May 3, 6:00 a.m. to 8:00 a.m. - completed 
    Updating Coldfusion server. 
    User Impact: Coldfusion and all other applications supported by Oracollab will not be available. All end users have been notified.
  • Friday, May 3, 8:00 a.m. to 8:30 a.m. - completed
    Updating Transact app.
    User Impact: None expected.
  • Saturday, May 4, 10:00 p.m. to Sunday, May 5, 8:00 a.m. - completed 
    Updating wireless controller.
    User Impact: None expected as upgrade done overnight.
  • Sunday, May 5, 8:00 a.m. to 12:00 p.m. - completed 
    Upgrading JOR wireless access points.
    User Impact: None expected. Access points in JOR will be upgraded at random preventing any large outage areas.
  • Monday, May 6, 8:00 a.m. to 9:00 a.m. - completed 
    Updating Cold Fusion. 
    User Impact: During the last half hour applications at *.cf.torontomu.ca will be unavailable.

Changes from 05/08/2024 to 05/15/2024

  • Thursday, May 9, 12:00 a.m. to Monday, May 13, 1:00 a.m. - completed
    Upgrading eHR system.
    User Impact: eHR production all related functions will be down on May 11th and May 12th only.
  • Tuesday, May 14, 9:00 a.m. to 12:00 p.m. - completed
    Updating ADS application server.
    User Impact: The following ADS Java applications will be down during this time: Senate apps, Honorary Doctorate, PFACS, Curriculum Insights, OneCard services (used by the Exam Attendance and Convocation apps), Midwifery, Academic Integrity, Creative Industries Internship, Early Childhood Studies, FCAD Internship tracking, Grad Teaching Development Program, OneCard, Tutors Marketplace, CCS Forms, Parking, Exam Seating and Attendance, and FCADI apps.
  • Monday, May 13, 9:00 a.m. to 10:00 a.m. - completed
    Updating Content 7 servers.
    User Impact: During this outage, Content Experience (content.torontomu.ca) will not be available, and student uploads will be brought down.
  • Sunday, May 12, 6:00 a.m. to 10:00 a.m. - completed
    Upgrading SLC wireless system.
    User Impact: None expected. The access points in SLC will be upgraded at random over a period of time to prevent any large areas from having wireless coverage.
  • Saturday, May 11, 11:00 p.m. to Sunday, May 12, 2:00 a.m. - completed
    Updating CAS/RMS production servers
    User Impact: Access to all CAS and uPortal instances, RMS Activation, Self Service and Admin will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Thursday, May 9, 11:00 a.m. to 11:30 a.m. - completed
    Updating Persona application.
    User Impact: None expected. Housing department is aware.
  • Friday, May 10, 7:00 a.m. to 7:30 a.m. - completed
    Updating SSL certificates for *.ce.torontomu.ca.
    User Impact: No outage is expected with this change.
  • Friday, May 10, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU’s Resource and Identity Management System (RMS).
    User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
  • Friday, May 10, 7:30 a.m. to 8:00 a.m. - completed
    Updating SSL certificates for *.prodint.torontomu.ca & *.ccs.torontomu.ca
    User Impact: No outage is expected with this change.
  • Saturday, May 11, 11:00 p.m. to Sunday, May 12, 2:00 a.m.  - completed
    Updating RMS servers.
    User Impact: my.torontomu.ca, CAS, RUVPN2, RMS Account Activation will not be available.

Changes from 05/15/2024 to 05/22/2024

  • Thursday, May 16, 6:30 a.m. to 8:00 a.m. - completed
    AEM author production update
    User Impact: AEM author production may be unavailable during restart
  • Thursday, May 16, 3:00 p.m. to 3:30 p.m. - completed
    Updating Clockapp2
    User Impact: No impact to student facing web portal. Application will not be available to AAS staff during this time.
  • Friday, May 17, 8:00 a.m. to 12:00 p.m. - completed
    Upgrading database servers.
    User Impact: No operational impact.
  • Sunday, May 19, 9:00 a.m. to 5:00 p.m. - completed
    Network upgrade at KHW 3rd floor.
    User Impact: Network unavailable during this time.
  • Monday, May 20, 9:00 a.m. to 11:00 p.m. - completed
    Updating FIS Services. 
    User Impact: FIS will not be available during this time frame.

Changes from 05/22/2024 to 05/29/2024

  • Friday, May 24, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU's Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
  • Sunday, May 26, 1:00 a.m. to 5:30 a.m. - completed
    Updating ServiceNow.
    User Impact: None expected.
  • Sunday, May 26, 9:00 a.m. to 5:00 p.m. - completed
    Updating FIS Services.
    User Impact: FIS will not be available during this time frame.

Changes from 05/29/2024 to 06/05/2024

  • Thursday, May 30, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Thursday, May 30, 7:00 a.m. to 10:00 a.m. - completed
    Updating Solidworks.
    User Impact: Users will not be able to launch the software during this period.
  • Saturday, June 1, 8:00 a.m. to 8:00 p.m. - completed 
    Updating eHR.
    User Impact: eHR Production will be down from 8:00 am to 1:00 pm. The non-production environments will be down briefly.
  • Sunday, June 2, 6:00 a.m. to 10:00 a.m. - completed
    Upgrading wireless access point software in IMA building.
    User Impact: None expected as the AP's will be upgraded at random over a period of time to prevent any large areas from having no wireless coverage.
  • Sunday, June 2, 8:00 a.m. to 12:00 p.m. - completed
    Updating BPEL application servers.
    User Impact: BPEL Application will be down during the change. Finance will not be able to exchange information through BPEL services during the BPEL downtime.
  • Sunday, June 2, 9:00 a.m. to 5:00 p.m. - completed
    Upgrade the Network switches at KHS and KHW buildings.
    User Impact: All networked devices at the KHS and KHW Basement, Second & Third floors will be disconnected
  • Monday, June 3, 8:00 a.m. to 8:30 a.m. - completed
    Updating Clockwork.
    User Impact: None expected other than a possible brief interruption to service.
  • Wednesday, June 5, 12:00 p.m. to 1:00 p.m. - completed
    Updating TAI servers.
    User Impact: Access to TAI - Pentaho may be impacted.