March 2023

Changes from 03/01/2023 to 03/08/2023

Wednesday, March 1, 2:00 p.m. to 3:30 p.m. - completed
Updating ServiceNow URL to help.torontomu.ca.
User Impact: None expected but with my.torontomu.ca link updated and redirect in place users may need to login again to see applied changes.
Thursday, March 2, 6:00 a.m. to 8:00 a.m. - completed
Updating AEM.
User Impact: None expected.
Thursday, March 2, 12:45 p.m. to 1:00 p.m. - completed
Adding a permanent “Elections” link to the Participate portlet on my.torontomu.ca.
User Impact: None expected.
Friday, March 3, 7:00 a.m. to 7:30 a.m. - completed
Updating CAS web service.
User Impact: CAS web service will be intermittent during this period.
Friday, March 3, 7:00 a.m. to 8:00 a.m. - completed
Updating TMU Resource and Identity Management System (RMS).
User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
Saturday, March 4, 12:01 a.m. to Monday, March 6, 1:15 a.m. - completed
Updating MyServiceHub.
User Impact: MyServiceHub and UAT will not be available
Saturday, March 4, 12:00 p.m. to 1:00 p.m. - completed
Upgrading Oracle database server.
User Impact: Coldfusion and java application at *.cf.torontomu.ca and Teaching Assign application at prod.apps.ccs.torontomu.ca will be unavailable during the downtime.
Sunday, March 5, 8:00 a.m. to 8:00 p.m. - completed
Updating network firewalls.
User Impact: There may be Admin / Academic firewall and datacentre firewall internet outages.

Thursday, March 9, 6:30 a.m. to 8:00 a.m. - completed
Applying assorted fixes and features to Adobe AEM.
User Impact: None expected, https://www.torontomu.ca won't be affected.
Thursday, March 9, 7:00 a.m. to 10:00 a.m. - completed
Updating TeamViewer.
User Impact: Users won't be able to authenticate during the upgrade process.
Thursday, March 9, 7:00 a.m. to 10:00 a.m. - completed
Updating ANSYS.
User Impact: None expected.
Friday, March 10, 6:00 a.m. to 7:00 a.m. - completed
Updating AEM CAS server.
User Impact: The author server cmhost.ryerson.ca will not be available during this period.
Friday, March 10, 7:30 a.m. to 8:00 a.m. - completed
Renewing network certificates.
User Impact: None expected.
Saturday, March 11, 11:00 p.m. to Sunday, March 12, 3:30 a.m. - completed
Updating FIS for time change.
User Impact: No access to FIS for this period.

Friday, March 17, 6:30 a.m. to 8:00 a.m. - completed
Updating Data Center.
User Impact: No outage is expected, but long lived TCP connection might experience momentary blips during the failover.
Saturday, March 18, 12:01 a.m. to Sunday, March 19, 11:00 p.m. - completed
Storage Migration for eHR Production.
User Impact: eHR Prod/UAT not available.
Sunday, March 19, 8:00 p.m. to Monday, March 20, 9:00 a.m. - completed
Changing email addresses of TMU users of Atlassian products, including Trello, Confluence, Jira etc.
User Impact: This will likely kick users out of any active Atlassian Cloud product sessions and it is recommended that users not be connected during the change.
Wednesday, March 22, 7:00 a.m. to 8:00 a.m. - completed
Update TMU Resource and Identity Management System
User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.

Thursday, March 23, 6:30 a.m. to 8:00 a.m. - completed
Applying assorted fixes and features to Adobe AEM.
User Impact: None expected, www.torontomu.ca won't be affected.
Thursday, March 23, 7:00 a.m. to 10:00 a.m. - completed
Updating MATLAB licensing.
User Impact: No access to MATLAB during this period.
Friday, March 24, 6:00 a.m. to 8:00 a.m. - completed
Upgrading WordPress.
User Impact: Access to blog.torontomu.ca may be intermittent during this period.
Friday, March 24, 10:00 p.m. to 11:00 p.m. - completed
Updating TMU Phone system.
User Impact: None expected.