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February 2023


Changes from 02/01/2023 to 02/08/2023

  • Sunday, February 5, 8:00 a.m. to 12:00 p.m. - completed
    Updating eHR.
    User Impact    : eHR and all its functions will be down for this period.
  • Sunday, February 5, 8:00 a.m. to 5:00 p.m. - completed
    WiFi Firewall updates.
    User Impact    : There may be intermittent outages to WiFi internet access throughout the day.

Changes from 02/08/2023 to 02/15/2023

  • Thursday, February 9, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected, https://www.torontomu.ca won't be affected.
  • Friday, February 10, 6:00 a.m. to 8:00 a.m. - completed
    Updating Oracle production server.
    User Impact: Access to Coldfusion, Bitbucket and all other applications supported by cfprod and ocucprod will be impacted.
  • Friday, February 10, 7:00 a.m. to 8:00 a.m. - completed
    Updating Mass Mail tool.
    User Impact: There will be a 5-10 minute outage to Mass Mail tool during this period.
  • Saturday, February 11, 10:00 a.m. to 1:00 p.m. - completed
    Upgrading application servers.
    User Impact: All Coldfusion applications (i.e. *.cf.ryerson.ca) will not be available.
  • Saturday, February 11, 7:00 p.m. to 11:59 p.m. - completed
    Updating database servers.
    User Impact: 
    • Portal, RMS, RMS Account Activation, RMS Web services, CAS will not be available during the downtime. 
    • Any application using CAS including RUVPN2, Google Workspace, etc. can not accept new login during the downtime.
  • Sunday, February 12, 8:00 a.m. to 11:59 a.m. - completed
    Updating MyServiceHub database.
    User Impact: 
    • MyServiceHub and all its functions will be down for this period.
    • Content 7 and related applications will be unavailable.
  • Sunday, February 12, 8:00 a.m. to 11:59 a.m. - completed
    Updating application servers.
    User Impact: All Coldfusion and Java applications (i.e. *.cf.ryerson.ca) will not be available.
  • Sunday, February 12, 9:00 a.m. to 11:00 a.m. - cancelled
    Updating Content 7 application server.
    User Impact: The Content 7 Application will not be available during the downtime.

Changes from 02/15/2023 to 02/22/2023

  • Thursday, February 16, 5:00 p.m. to 7:00 p.m. - completed
    Updating Content 7 server.
    User Impact    : The Content 7 App (production) will not be available during the downtime.
  • Friday, February 17, 7:00 a.m. to 7:30 a.m. - completed
    Updating CCS Software application.
    User Impact    : Access to downloading certain CCS softwares will be intermittent during this period.
  • Friday, February 17, 7:00 a.m. to 8:00 a.m. - completed 
    Update TMU Resource and Identity Management System (RMS).
    User Impact    : Access to Activation, Self Service and Admin will be intermittent during this period.
  • Friday, February 17, 5:00 p.m. to Monday, February 20, 8:00 a.m. - completed
    Updating eHR.
    User Impact    : eHR and all of its related functions will be down.

Changes from 02/22/2023 to 03/01/2023

  • Thursday, February 23, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected, https://www.torontomu.ca won't be affected.
  • Thursday, February 23, 10:30 a.m. to 12:30 p.m. - completed
    Updating Transact application server including PaperCut.
    User Impact: Intermittent access to Printing system, POS devices, registers, TMU Mobile, E-Accounts etc.
  • Friday, February 24, 7:00 a.m. to 8:00 a.m. - completed
    Upgrading data centre.
    User Impact: No outage is expected, but long lived TCP connection might experience momentary blips.
  • Sunday, February 26, 12:01 a.m. to 2:00 a.m. - completed
    Updating RMS and CAS production servers.
    User Impact:
    • Portal, RMS, RMS Account Activation, RMS Web services, CAS will not be available during the downtime.
    • Any application using CAS including RUVPN2, Google Workspace, etc. can not accept new login during the downtime.
  • Sunday, February 26, 12:01 a.m. to 2:00 a.m. - completed
    Updating RMS and CAS servers.
    User Impact: my.ryerson.ca, CAS, RUVPN2, RMS Account Activation will not be available. Downtime 2 hours.
  • Sunday, February 26, 1:15 a.m. to 5:15 a.m. - completed
    Upgrading ServiceNow.
    User Impact: ServiceNow system will be unavailable during the upgrade.
  • Sunday, February 26, 10:00 a.m. to 11:00 a.m. - completed 
    Updating eHR servers.
    User Impact: This change will not require an outage. All eHR systems will remain operational.
  • Sunday, February 26, 10:00 a.m. to 2:00 p.m. - completed
    Updating BPEL application server. 
    User Impact: 
    • BPEL Application will be down during the change.
    • Finance will not be able to exchange information through BPEL services during the BPEL downtime.
  • Sunday, February 26, 10:00 a.m. to 6:00 p.m. - completed
    Updating FIS servers.
    User Impact: No access to FIS during this period.