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Starting October 7th, please use your @torontomu.ca email for MFA and Azure virtual lab setup.
Salesforce Support at TRSM
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The Salesforce Support Team can assist you with the following:
- Onboarding new staff
- (google form) Event creation (external link)
- (google form) Special project requests (external link)
- Technical Assistance
- Technical questions
- Data Uploads
- Report / Dashboard creation
- Purchasing new licenses
- Permission updates/changes
- Salesforce Training Sessions
If it's not on the list just ask - we will do our best to help!
Salesforce is a customer relationship management platform used for engaging customers, tracking data and providing support.
Here in TRSM, we used Salesforce to achieve the following:
- Maintain a database of all students at TRSM, enabling staff to interact with students and keep track of important information relating to that students educational journey.
- Keep track of external contacts related to TRSM such as alumni, donors and co-op companies
- Send out marketing emails through Salesforce’s marketing cloud and maintain a record of metrics associated with these marketing campaigns
- Host events through our Blackthorn platform
- Provide appointment scheduling to streamline the student support process
- Track student engagement in TedPacks with TedPoints
- Chat bots hosted on website to provide 24/7 support for students
Stop by our office during our drop-in hours or send us an email at trsmsalesforcehelp@torontomu.ca.
Upcoming Training Sessions
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Location
Find us on the (PDF file) 7th Floor (TRS 1 - 154)
Drop-in Hours
Mon - Thurs: 9 a.m. - 3 p.m.
Sat & Sun: Closed
Contact
trsmsalesforcehelp@torontomu.ca
Helpful reminders/tips/resources for Salesforce users
- Reports and dashboards are very powerful tools for visualizing your data. If you need help, please contact us to create them.
- Want to learn at your own pace? Learn Salesforce through trailheads (external link) .
- Existing users can access our shared resources folder (external link) for useful documentation and guides.