Our Staff
Jessica Shabtai
Ombudsperson
Jessica Shabtai joined the Office of the Ombudsperson at Toronto Metropolitan University in 2024, bringing over a decade of experience in public service, advocacy, and policy development. She holds a Juris Doctor with a specialization in Indigenous legal issues and a Master of Social Work with a focus on health and mental health, reflecting her interdisciplinary approach to addressing fairness and equity.
As the Ombudsperson, Jessica leads the Office in ensuring impartial and thorough reviews of concerns raised within the University community. With a deep commitment to accessibility, equity, and justice, Jessica applies her extensive expertise to foster transparency and resolve complex issues, supporting students, faculty, and staff in navigating challenges.
Edmun Natkunarajah
Assistant Ombudsperson & Outreach Officer
Edmun joined the Office of the Ombudsperson in 2023, bringing a background in Urban and Regional Planning, Policy and Communications. He applies his expertise in project leadership, community engagement, and administrative management to support the Office’s day-to-day operations. His responsibilities include managing intake processes, conducting detailed case assessments, coordinating follow-ups, and ensuring accurate case documentation. Edmun also performs data analysis to identify trends and inform systemic reviews, contributing to the continuous improvement of the Office’s services.
As the Assistant Ombudsperson and Outreach Officer, Edmun leads the creation and implementation of dynamic outreach strategies and communication initiatives that promote fairness, equity, and transparency across the university community. His ability to combine administrative precision with a commitment to student-focused advocacy makes him an indispensable part of the team.
Jemmy Erhiaganoma
Assistant Ombudsperson
Jemmy Erhiaganoma joined the Office in 2024, bringing a strong foundation in political science and law, complemented by two legal degrees: a Juris Doctor and a Bachelor in Civil Law. As a lawyer and bilingual professional, Jemmy handles a wide range of the ombudsperson process, from intake to fairness reviews.
As the Assistant Ombudsperson, Jemmy plays a crucial role in ensuring a thorough and fair examination of concerns raised within the University body. With a commitment to upholding justice and transparency, she leverages her legal expertise and strong communication skills to support individuals navigating complex issues, making a significant impact on the Office’s operations.
