Ombud's History

An "ombudsperson" is a dedicated and confidential dispute resolution specialist who, with impartiality, reviews and, when necessary, investigates complaints related to unfair treatment.

The term "Ombudsperson" is derived from the original Swedish term "Ombudsman," first established in the early 1700s. The historical evolution of the Ombuds function, however, extends beyond its Swedish origins. Evident instances of Ombuds-like roles can be traced back to historical accounts such as the Control Yuan in China, the dispute resolution structures of aboriginal communities, and the Ottoman Empire.

The concept of the Ombudsman role in Canada took root at Simon Fraser University in Vancouver in 1965, marking the inception of this vital position. Following this pioneering move, a wave of adoption swept across the majority of provinces, with 1967 signaling the initiation of Ombudsman offices. By 1996, nine provinces, one territory, and a federal government department had legislated Ombudsman offices, solidifying their role in providing general administrative oversight (FCO, 2023).

This transformative period witnessed the establishment of Ombudsman offices not only within governmental structures but also within universities, colleges, corporations, and various government departments and organizations. The unique and crucial role of the Ombuds gained recognition as a cornerstone for fostering fairness and equity.

As we delve into the twenty-first century, it becomes evident that the momentum of Ombudsman roles has only intensified. Governments, private enterprises, and public sector organizations have embraced this model, with numerous new Ombudsman/person roles being established.

Our Ombuds Office is proud to carry forward this longstanding tradition, embodying the principles of neutrality, confidentiality, and fairness. As we navigate the complexities of modern university life, we draw inspiration from the diverse historical origins that have contributed to shaping the essential role of the Ombuds in fostering a just and equitable environment.