Convocation and Award Documents

You must submit an Application to Graduate on MyServiceHub by the deadline listed in Significant Dates. You must apply to graduate, even if you will not be attending the convocation ceremony. Learn how to apply to graduate.

Eligible students will receive their award documents at the convocation ceremony if outstanding fees and other account holds are cleared by the published deadline in the Significant Dates calendar.

If you have a hold on your account, you are allowed to walk across the stage at the convocation ceremony, but will not be able to collect your award document immediately after the ceremony. You can make other arrangements to receive your award document once the account hold has been cleared, and the document is available according to the dates listed in graduating in absentia or receiving your parchment at a later date.

Learn how to check your account and find more information about account holds. 

Check how your name will appear on your award document and how to update your graduation name information.

Parchments are issued at your convocation ceremony. Award documents are not issued prior to the convocation ceremony.

If you attend your convocation ceremony, your printed award document will be available for you to collect immediately after your convocation ceremony, after you return your gown. Note, your account must be clear of account holds to receive your award document at this time.

If you cannot collect your parchment due to an account hold or if you did not attend the ceremony, learn more about graduating in absentia or receiving your parchment at a later date.

Toronto Metropolitan University (TMU) partners with MyCreds (powered by Digitary), to issue official degrees, diplomas, certificates and transcripts in a secure digital format. MyCreds is a leading digital credential expert and platform for certifying, sharing and verifying academic credentials. The digital award document and transcripts produced by this service are certified and considered official. Students who graduated in June 2020 or later will receive an eAward graduation document in addition to a printed document.

During the month of your convocation ceremony, check for an email from MyCreds (noreply@mycreds.ca); it will contain instructions for accessing your electronic award document. eAward documents are issued for degrees, professional master’s diplomas and certificates, and look exactly like their printed versions. You can electronically share the secured document as you wish. 

If you no longer have the email notification from MyCreds, visit MyCreds Education Provider (external link, opens in new window) . Select Toronto Metropolitan University from the institution drop-down menu and log in with your TMU username and password. For support with your TMU username and password, visit log-in assistance

Frequently asked questions about MyCreds.ca, including how to share your eAward document, can be found on the MyCreds FAQ page (external link, opens in new window) .

Find information on the MyCreds FAQ page (external link)  under Learners/Credential Holder Frequently Asked Questions,  “How do I share a document.”

You may pick up your document at the ServiceHub (POD150) during their scheduled hours, within the dates and timelines listed for when your document will be available.

Be sure to bring your student card or other government-issued photo identification.

Complete the online Document Courier Request form via MyServiceHub. Be sure to:

• Verify or update your address.
• Have a credit card ready to complete the request. 
• If you need assistance, check the step-by-step instructions on how to submit courier requests on the MyServiceHub support page.

The Document Courier Request link will only be visible on the My Academics page if:

• Your document is ready. 
• You have not already received your document.
• Your graduation was less than one year ago. If your graduation is more than one year ago, you must request an award document re-issue.

Toronto Metropolitan University is not responsible for couriered award documents that are lost or damaged.

You can authorize someone else to pick up your award document for you by sending an email authorization.

To authorize someone, send a letter of authorization to the ServiceHub (servicehub@torontomu.ca) from your TMU email address. The letter must include the following information:

• Your full name
• Your student number
• Your program name
• Term and year of graduation (e.g. Spring & year or Fall & year)
• The full name of the person you are authorizing to pick up your document

Here's what the authorized person needs to do:

• The individual picking up your document must provide photo identification proving they are the person stated in the authorization letter.
• If they don't have a OneCard, they should use the intercom at the entrance of the Library Building or Jorgenson Hall to contact Security for building access.
• Once inside, they can proceed to the ServiceHub in POD150.

If your graduation was more than one year ago, you must first request a graduation award document reissue.

TMU grants award documents for the following earned credentials:

• Certificate
• Degree
• Professional Master’s Diploma

Programs and credentials that do not offer parchments may grant other artifacts to acknowledge successful completion, such as certificates or letters of recognition.

The following information is printed on the award documents:

• Student's legal name (primary name on the student record)
• Degree, diploma or certificate awarded
• Program name
• With Distinction, if applicable
• Date of conferral: Month (June/October) and Year
• Reissue date, if applicable
• The institution’s legal name, Toronto Metropolitan University
• Signatures of designated university officials (President and Vice-Chancellor, and Chancellor)
• University crest and embossed seal
• For joint degrees, both institutions’ names, signatures and crests 

Award documents are printed in English. 
Gender neutral degree options are available.

The following information is NOT printed on award documents:

• Concentrations
• Cumulative Grade Point Average
• Minors
• Optional Specializations

Certificates are 8.5” x 11” and in portrait orientation.

Degree are 8.5” x 14” and in landscape orientation.

Frames can be purchased at the TMU Campus Store.

Parchments are legal documents incorporating specific design and security features to ensure authenticity and prevent unauthorized reproduction. These features are subject to change; therefore, the verification of a parchment's authenticity relies on the design and security measures in effect at the time it was granted.

The Graduation Verification Service is an online service provided by MyCreds Verify that confirms whether or not a degree (undergraduate or graduate) and/or a certificate has been received from Toronto Metropolitan University (TMU). Find out more about Graduation Verification Service.