Convocation and Award Documents

In the month of your applicable convocation ceremony, you will be sent email instructions from MyCreds (external link, opens in new window)  on how to access your electronic degree, professional master’s diploma, or certificate.

The eAward document will look exactly like a printed degree, diploma or certificate. You will be able to electronically share the secured document with whomever you want, whenever you want, and from wherever you may be. 

If you no longer have the email notification you received from MyCreds: Navigate to the MyCreds Education Provider (external link, opens in new window)  and select the university name from the Institution drop down menu, then log in with your TMU username and password.

If you attend your convocation ceremony, your printed award document will be available to collect immediately after your convocation ceremony has concluded, when you return your gown.  

If you do not attend the ceremony, you may pick up your printed award document on campus or arrange to have it couriered to you after November 1 for fall ceremonies or July 1 for spring ceremonies. See “Graduating in Absentia” below.

Students graduating with multiple awards will have all of their awards grouped together under the highest award received.

Your award document will be made available for pick-up at the ServiceHub (POD150):

• Fall Convocation pick-up will be after November 1st
• Spring Convocation pick-up will be after July 1st

If you cannot pick up your award document, you may choose to have your document couriered to you.  Please note that the Document Courier Request link will only be visible on the My Academics page of MyServiceHub after the Nov 1 and July 1 dates above, and if your document is ready for distribution. 

If you are unable to personally pick up your document, you may authorize someone else to pick it up on your behalf. Email a letter of authorization to the ServiceHub (servicehub@torontomu.ca) from your TMU email address. The letter of authorization must include the following information: 

• Your full name
• Your student number
• Your program name
• Term of graduation (e.g. Spring 2024 or Fall 2024)
• The full name of the person you are authorizing to pick up your document

The individual picking up your document must also provide photo identification proving they are the person stated in the authorization letter.

If you have been approved for graduation but are unable to attend Convocation or pick up your award document, you may request that it be couriered to you. 

Please complete the online Document Courier Request form via MyServiceHub. Payment must be submitted by credit card to complete the request. For step-by-step instructions on how to submit courier requests, please visit the MyServiceHub Support page.

Please note, the Document Courier Request link will only be visible on the My Academics page if: 

•  Your document is ready for distribution: 
  • Spring Convocation – after July 1 
  • Fall Convocation – after November 1
• You have not yet received your document (at Convocation or by pick up)
• Your graduation was less than one year ago. Documents older than one year are destroyed.

Please note, graduation award documents are only kept for a period of one year from the date of your convocation ceremony. After one year has passed, all remaining documents will be destroyed.

If your document has been destroyed but you wish to receive a copy, you must request a document reissue.

Toronto Metropolitan University is not responsible for lost or damaged couriered award documents.