Proof of Enrolment Letter
The Proof of Enrolment Letter, for current undergraduate and continuing education students, verifies enrolment in a certificate or undergraduate program, and enrolment status for up to two terms based on course enrolments on MyServiceHub.
Letters are on Toronto Metropolitan University (TMU) letterhead and include the signature of the University Registrar. When shared through the MyCreds Learner Portal, Proof of Enrolment Letters are official and meet the legal requirements of certified digital documents in countries around the world.
Included in a Proof of Enrolment Letter
Letters include the student’s name and student number, and confirm the following:
Program Information
- Program name
- Program type (undergraduate or certificate)
- Undergraduate program length and year level (if applicable)
Enrolment Information:
- Up to two terms
- Term start and end dates
- Total course hours per week based on course enrolments or intentions on MyServiceHub
- Full-time (four or more courses) or part-time (up to three courses) enrolment status
- Optional detailed list of course enrolments
Visit Documents and Letters for details on all types of letters available, including Proof of Enrolment Letters for international, graduate, and former students.
Toronto Metropolitan University and MyCreds
Official Documents: Letters shared through MyCreds are certified and considered official. They contain digital signatures that meet the legal requirements of certified digital documents in countries around the world.
Stored Securely: MyCreds stores your documents securely and your data remains under TMU’s control. This information can only be accessed by you, TMU, and whomever you choose to share your documents with.
Shared Securely: Letters issued through MyCreds are authentic, tamper-evident and legally valid. The underlying MyCreds systems have been independently tested by security experts.
All personal information collected is used, stored, and destroyed in accordance with the university's Information Protection and Access Policy.
By ordering a document, you agree to allow TMU to share your legal name, Student ID, email address and full academic record and official transcript with MyCreds (external link, opens in new window) .
You can request and pay for your Proof of Enrolment Letter on MyServiceHub. It will take one to three business days to process your request.
Letters cost $20. They can be used to confirm enrolment with RESP and financial institutions, employers, and other third parties. They are not required to confirm enrolment for OSAP.
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Within two to three business days of completing your letter request on MyServiceHub, you will receive an email notification from MyCreds.ca | MesCertifs.ca <noreply@mycreds.ca> notifying you that your Proof of Enrolment letter is ready.
If you do not receive an email within two to three business days:
- Confirm that your letter is ready by confirming the letter processing status on MyServiceHub is Completed
- Check your university email spam folder for an email from MyCreds.ca | MesCertifs.ca <noreply@mycreds.ca>
- Go directly to the MyCreds Learner Portal Education Provider (external link, opens in new window) sign-in page, select Toronto Metropolitan University from the Institution drop-down list, and log in using your Toronto Metropolitan University username and password
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Log in to the MyCreds Learner Portal (external link, opens in new window) using your Toronto Metropolitan University username and password. If prompted, select Toronto Metropolitan University from the Institution drop-down list.
The Documents page will be visible after login. You can click on the Proof of Enrolment link to view your letter. Click on the Share button next to the document you wish to share.
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To share your letter, select Generate a link to my documents and enter the recipient’s email address in the Recipient Email field.
If the purpose of the letter is to access your RESP funds, we recommend that you include your RESP policy or account number in the Reference field so that your letter can be matched to your account.
All other fields are optional:
- Reference: This field will be visible to the recipient and can be used by the recipient to match the letter to your account. You can include your policy number, account number or email address address in this field.
- Access PIN: Require the recipient to use a PIN to access the letter, or leave the PIN field blank.
- Expiry Date: Specify for how long the recipient can access the letter, or leave the field blank to not have it expire.
Your document is almost ready to share! Confirm that the recipient email address is entered correctly and click the Share button.
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Once you click the Share button, the email will be sent to the recipient. You can advise the recipient to expect to receive an email notification from MyCreds.ca | MesCertif.ca <noreply@mycreds.ca>.
Updating and Changing Your Letter Request
As letter requests are non-refundable, it’s important that you confirm that your request is correct before submitting it through MyServiceHub. That is, confirm that you have requested the correct terms and made the appropriate selection regarding including a list of course details. Changes cannot be made to letter requests after they have been submitted.
If you require information confirmed that is not included on the Proof of Enrolment letter, contact the ServiceHub prior to requesting your letter.
Accessing Your Letter
Official letters are only shared through MyCreds. There are no hard (paper) or emailed versions available.
If the third party receiving the letter does not accept your letter, or if they have any questions about your letter or the process of retrieving it, please refer them to the Letter Recipients: Verify Proof of Enrolment Letters from TMU section on this page. They can also refer to the MyCreds Verifier FAQs (external link, opens in new window) . If they have additional questions, they may contact the ServiceHub for assistance.
The Proof of Enrolment letter will remain available on the MyCreds portal and can be shared multiple times. Over time you may be required to confirm enrolments for additional terms, and additional letters to confirm these enrolments can be requested through MyServiceHub.
Note, as a student you have full control over access to your documents through the MyCreds Learner Portal. At any time, you can view your shares of the letter and disable the recipient’s access.
For more details about how to view and share your documents from the MyCreds Learner Portal, please see the MyCreds Learner FAQ (external link, opens in new window) .
Potential Delays
If you have a hold on your account that restricts you from receiving a letter, you will not be able to complete your letter request on MyServiceHub until the balance or other obligations have been cleared to the satisfaction of the university.
Document Security
When shared through the MyCreds platform, the official Proof of Enrolment Letter is authentic, tamper-evident and legally valid. All documents issued through MyCreds contain digital signatures that meet the legal requirements of certified digital documents in countries around the world.
When you share your documents with third parties through the MyCreds portal, these digital signatures ensure their authenticity. MyCreds stores your documents securely and your data remains under Toronto Metropolitan University’s control and you control who you share your documents with. The underlying MyCreds systems have been independently tested by security experts. More information can be found on the MyCreds website (external link, opens in new window) .
Letter Recipients: Verify Proof of Enrolment Letters from TMU
Proof of Enrolment letters are official only when bearing the Blue Ribbon Symbol and a valid digital certification issued by GlobalSign CA for Adobe.
A document is only considered official and is a trusted document if a recipient receives it in an email sent by MyCreds. The URL should start with https://learner.mycreds.ca.
Effective January 2021, letters routed to a recipient from individuals personal emails are not official. When you view the document through the MyCreds portal, you should see that:
- Document status says Available
- The document has the Certified blue ribbon symbol
- You can view the certificate information
For more information about verifying documents through MyCreds, please visit the MyCreds Verifier FAQs (external link, opens in new window) .
Invalid Documents
If a document has been revoked, or the share has expired or been disabled by the student, you will see a document verification failure message when you access the link.
MyCreds Proof of Enrolment Letters are Official Toronto Metropolitan University Documents
Documents issued through MyCreds contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. When students share their documents with third parties through the MyCreds portal, these digital signatures ensure their authenticity as a document issued by Toronto Metropolitan University.
Identifying the Student in the Letter
The student’s first and last name and TMU Student Number are on the Proof of Enrolment letter.
If your organization uses a unique identifier such as a policy or an account number to identify clients, the student has the option of including this as a Reference on their share request. If a reference is included as part of the request, it will be included in the email that you receive from MyCreds.
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