Document submission FAQ

Visit the Online Identity activation form and view the Activation FAQs. If you are still having trouble, complete the activation problem form.

Visit the login help page for issues related to your username and/or password.

You already have a TMU Online Identity if you get the following message when you attempt to activate your account: "Activation is not available as your online identity has already been activated or you are not eligible for activation."

Yes, TMU is registered to receive e-transcripts via Naviance eDocs/Docufide. We highly recommend that you upload your transcripts even if they will be sent to us via Naviance eDocs/Docufide to make sure your transcripts are attached to your application immediately and to reduce processing time.

If you encounter difficulties uploading your documents, submit the  (google form) upload help form (external link, opens in new window) . If you are unable to get a required document, consider having it sent via the OUAC (external link, opens in new window)  (if eligible) or have the document sent to:

Attn: Undergraduate Admissions 
Toronto Metropolitan University
350 Victoria Street 
Toronto, ON M5B 2K3

Transcripts may also be emailed by a school official (e.g. guidance counsellor, headmaster, etc.) to: studentdocuments@torontomu.ca

Submit the  (google form) upload help form (external link, opens in new window)  to request an update to your ChooseTMU Applicant Portal. Please allow 48-72 hours for the request to be processed.

Only required documents should be uploaded. If you need to submit supporting documents that are not indicated in your ChooseTMU Applicant Portal, submit the  (google form) upload help form (external link, opens in new window) . Please allow 48-72 hours for the request to be processed.

Submit the  (google form) upload help form (external link, opens in new window)  for assistance.

During busy periods, there may be a delay of up to five to seven business days between when you upload your documents and when they appear as “received” in your ChooseTMU Applicant Portal. System maintenance and downtimes may also keep your documents "outstanding" for longer than usual.

TMU will not be reviewing the image quality of uploaded documents as they arrive. It is your responsibility to preview all documents before uploading them. Please review your file size, image quality, etc.

If your uploaded document isn't clear, legible or acceptable, you will be told when your application is being reviewed, not at the time of upload. To make sure that your application is ready for review, we encourage you to preview all documents before uploading them and continue to monitor your ChooseTMU Applicant Portal.

The file size restriction for uploading documents through the ChooseTMU Applicant Portal is 50 MB each (51,200 KB). To reduce the size of the file:

• Lower the resolution (DPI) of the scanned image
• Reduce the height and width of the scanned image
• If available, reduce the quality of compression
• Ensure that fonts are not embedded
• We also recommend converting your files to .pdf

Most Grades-Plus programs require the submission of non-academic requirements via the ChooseTMU Applicant Portal. Please review your program pages for details about requirements and related submission instructions.

You can upload your test/exam scores if they’re available to you. You can attach them to your high school transcript/grade report. Please have your school send your results to us directly if the predicted IB/A Level/other results are confidential and not issued to you.

You should upload all final and interim/midterm results that are available to you at the time of upload (shortly after applying for admission). Your transcripts should be a complete academic record with the institution’s name, your name, names and numbers of courses, credits, the grading scheme and the grades you have received, as well as courses you are enrolled in (if available).

If you want to upload updated documents, please submit an  (google form) upload help form (external link, opens in new window) . Please allow 48-72 hours for the request to be processed.

If eligible, you are strongly encouraged to upload your transcripts. Uploading your documents saves the time, effort and expense of mailing transcripts and supporting documents to us. It avoids processing delays, allows you to associate your documents with the correct application and requirement, and assures you that your documents have been received. It can also speed up the review of your application so that you can obtain an admission decision sooner.

Yes. However, all transcripts uploaded through the ChooseTMU Applicant Portal are considered unofficial.

No. Your documents can't be uploaded by a third party (e.g. guidance counsellor, head master, agent, referee).

Yes, you can upload grades you received from a self-serve high school web system or from a self-serve university/college web system (where available). All transcripts received through the ChooseTMU Applicant Portal are considered unofficial. If you are offered admission, you will need to arrange for the submission of official transcripts (sent to us directly from the institution).

Yes. Your school’s grading scale should be uploaded with your transcript as one document. Grading scales can be found on the front or the back of a transcript. You might also find them in a separate document, such as a school profile.

Yes, you should attach your school’s profile (if it's available) to your transcript and upload it as one document. A school profile is an overview produced by the school and contains information about location and accreditation, curriculum, graduation requirements, class profiles, course offerings and grading system.

No. Don't upload your course syllabi/descriptions with your transcripts. If they're needed for the review of your application, Undergraduate Admissions will contact you directly.

Yes. A transcript in a language other than English must be accompanied by a certified/notarized, literal English translation. You can attach the translation to your transcript and upload it as one document.

Review your ChooseTMU Applicant Portal to see what documents have been received by Undergraduate Admissions. If it indicates that documents are still outstanding, you can upload copies of them to make sure your application is complete.

Don't mail or drop off duplicate copies of the documents that you have already uploaded to your application. Doing this will slow down the review of your application.

Yes. You must upload your transcripts for each program you applied to.

Please don't worry about this and don't make spelling changes to the schools listed on your application. Doing so might delay the review of your application.

The schools listed in your ChooseTMU Applicant Portal are pulled directly from your application for admission. Therefore, if you omitted a school from your application, you must amend your application and include the missing information. The schools will be indicated in your ChooseTMU Applicant Portal five to seven business days after you update your application.

Yes, you may upload the required documents. However, you must also complete the appropriate reconsideration of admission decision form and attach the relevant documentation to the form. TMU will not automatically reconsider your application if/when you upload documents.

TMU will request official transcripts if/when required in an Offer of Admission. Transcripts are considered official when sent directly by the issuing school and/or agency. They generally have an original seal/stamp and/or official signature from an appropriate signatory. The official documents must be received by Undergraduate Admissions by the deadline dates indicated in an official Offer of Admission.

If you wish to submit supporting documentation that might need special consideration, please complete a special consideration form. You can attach documents to this form (e.g. medical documentation).

Some TMU programs have non-academic requirements like interviews, auditions, essays, portfolios, etc. Visit your program page for requirements, submission dates and instructions.

Yes, you must arrange for the submission of your transcript. If you left out a post-secondary institution from your application, you must amend your application and include the missing information. The school will be indicated in your ChooseTMU Applicant Portal five to seven business days after you update your application.

Arrange for the submission of your transcript via the OUAC. We also encourage you to upload a grade report showing interim and/or final grades soon after you apply to TMU.

Arrange for the submission of your transcript via the OUAC. You can also upload your transcript via the ChooseTMU Applicant Portal. Some TMU programs will consider admission requirements (subject prerequisites) at the Secondary V level. If necessary to support your application, you may upload your Secondary V transcript via the ChooseTMU Applicant Portal.

You’re not required to submit official transcripts again if they’re already on file and complete. If you’ve enrolled in more courses, submit a new/updated official transcript. TMU grades will be obtained internally.

Note: your ChooseTMU Applicant Portal may not reflect documents submitted in a previous year. A new supplementary form may be submitted to support your current application.

Make sure that you provided the correct email address for your referee. You can submit the  (google form) upload help form (external link, opens in new window)  to make a revision or to request that the email be sent again. We also recommend that you ask your referee to review their trash, junk or spam email folder.

You can update your reference information (e.g. change referee, change email address) by submitting the  (google form) upload help form (external link, opens in new window) .

The ChooseTMU Applicant Portal will provide you with this confirmation. We advise you to contact your reference for an update if required.

Letters of reference/recommendations and resumes are only required for admission to certain programs at TMU. For some programs, the option to upload may be available, for other programs, another method of submission may be needed.

Visit the program page for a list of programs that have non-academic requirements and related submission instructions. If the option to upload is not available to you, you may submit your supporting documents by mail.