Repairs & Installation
CCS has arranged with Dell to provide discounted computers or a discount coupon for staff or students to purchase personal computers. To see discounted computers or shop with a discount coupon , login with your TMU email address at http://www.dell.ca/torontomu (external link) .
CCS technicians repair and service all supported hardware. To place a service call, contact the CCS Help Desk. Please have the RU# ready. The RU# is found on the red and silver Toronto Metropolitan University property sticker on your computer.
Please note that we do not deliver or provide any repair services for Non-Supported Hardware. Review our Service List for pricing and more information.
Repair and Installation Services
For Staff and Faculty equipment owned by Toronto Metropolitan University
Repair and Installation Services Provided
| Repairs and Services | For Supported Hardware | For Non-Supported Hardware |
|---|---|---|
| Set-up PC: Inventory Tag, Acceptance Testing, Delivery and Set Up in Office. | No charge. | No Service. Cartons are delivered directly to client. |
| PC hardware repairs | No charge if under warranty, $56.54/hr if not under warranty. | No Service. Contact an outside vendor. Pricing set by vendor (*) |
| Moving computer equipment ** | $75/hour | $75/hour |
| Virus removal | No charge, providing user is following safe computing practices | No charge, providing user is following safe computing practices |
Connecting equipment to RIN:
|
(PDF file) See TMUnet price list. | (PDF file) See TMUnet price list. |
| Install CCS supported Operating Systems: If you require CCS to backup and restore your data, anything other than your email messages, then an additional fee will be incurred. |
$75 (OS install) + $75 (for data backup/restore) |
$75 (OS install) + $75 (for data backup/restore) |
| Install CCS supported software | No charge | No charge. |
| Install unsupported commercial software or operating systems purchased by end user | $75/hour | $75/hour |
| Troubleshooting for non-supported software or operating systems. Troubleshooting is on a best efforts basis only. | $200/hour | $200/hour |
| Troubleshooting CCS supported software and connectivity problems | No charge |
No charge. |
| Transferring user's data files (word processing, spreadsheets, etc.). | $75/hour | $75/hour |
| Printer repair | No charge for labour Charges apply for non-warranty parts |
No Service |
| Printer repair/cleaning caused by spillage using third party or refilled toners. | $75 | No Service |
| Monitor repair | No charge. | No Service |
Supported Operating Systems
| Operating Systems |
|---|
| Windows 10 (Professional and Enterprise only) |
| MAC OS |
Supported Software and 64bit compatibility
| Application | 64bit compatible |
|---|---|
| Microsoft Office | Yes |
| Acrobat Pro | Yes |
| Internet Explorer | Yes * |
| TMU-VPN, GlobalProtect | Yes |
| Sophos antivirus | Yes |
| SeaMonkey (formerly Mozilla) for E-mail | Undetermined |
| RUFIS (Financial) | Yes *** |
| XM Fax | Yes |
* IE 8 does not work with RUFIS
*** If using the 32-bit version of IE, install the 32-bit version of Java plug-in. If using the 64-bit of version of IE, install the 64-bit version of Java plug-in.