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DISTRESSED BEHAVIOUR
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DISRUPTIVE BEHAVIOUR
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DISTURBING BEHAVIOUR
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POTENTIAL THREATS
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THREATS and VIOLENCE
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Decline in appearance and personal hygiene
Sudden change in attitude (e.g., withdrawal, becoming unusually quiet)
Expressed feelings of persecution, extreme distrust in people with authority
Expression of extreme desperation over personal problems
Coming to work or class under the influence of alcohol and/or drugs
Decline in work performance or decline in academic work
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Monopolizing discussions, interrupting other speakers
Yelling and/or refusing to comply with direction (e.g., to leave an office or class upon request)
Annoying contact, phone calls, or emails
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Observable fascination with acts of violence and/or weapons
Displays of unwarranted anger
Aggressive or extreme remarks or reactions (e.g. to criticism of work or academic performance, in person or in writing)
Sabotaging projects or equipment
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Individual discloses that a current or former partner has assaulted them or has threatened to harm them in the workplace
Individual discloses a history of violence against them
Individual discloses they are afraid of someone coming to the University to harm them
Persistent, unwanted, or obsessive contact or other harassment
Threatening phone calls, emails or other correspondence
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Direct threat to harm
Challenges to fight/shoving
Physical attacks
Display or threat to use a weapon
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WHAT TO DO
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WHAT TO DO
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WHAT TO DO
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WHAT TO DO
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WHAT TO DO
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Person is distressed, but behaviour is not disruptive:
Student: Refer to the Counselling Centre (CSDC)
Staff/Faculty: Refer to the Employee Assistance Program (EAP)
No change in behaviour after your discussion:
Student: Report behaviour to a CSDC Counsellor
Staff/Faculty: Report behaviour to your Chair/Manager who will contact your Human Resources Management Consultant (HRMC)
The individual is unwilling to seek assistance:
Student: Report behaviour to the Student Conduct Officer
Staff/Faculty: Report behaviour to your Chair/Manager who will contact your HRMC
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Single instance of disruption:
Act immediately to stop inappropriate behaviour by pulling the individual aside to clarify expectations and consequences, or ask them to leave the office/class.
No change in behaviour after your discussion:
Student: Report behaviour to the Student Conduct Officer
Staff/Faculty: Report behaviour to your Chair/Manager who will contact your HRMC
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CALL SECURITY AT EXT. 5040
To discuss establishing safety procedures
Remain calm. Take steps to ensure your immediate physical safety.
Students: Report behaviour to the Student Conduct Officer
Staff/Faculty: Report behaviour to your Chair/Manager who will contact your HRMC
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CALL SECURITY AT EXT. 5040
To discuss establishing safety procedures
Staff: Report behaviour to your Chair/Manager who will contact your HRMC
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INTERNAL PHONE DIAL “80”
EXTERNAL PHONE DIAL 911
For immediate assistance
CALL SECURITY AT EXT. 5040
If reporting after the incident
Student: Report behaviour to the Student Conduct Officer
Staff: Report behaviour to your Chair/Manager who will contact your HRMC
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source:
http://www.ryerson.ca/content/dam/hr/worklife/Steps-to-take-1pg-ref.pdf
