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2010-11 Undergraduate Calendar
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2010-2011 Undergraduate Calendar
HOME COURSES Information Technology Management (ITM)

Information Technology Management (ITM)
ITM 100 Business and Information Systems
This course is a broad introduction to business information systems and information technology strategy in the modern enterprise and the field of information technology management as a career. Students will learn about the application of business information systems and information technology throughout innovative organizations and become familiar with the relevant terminology and concepts. This course provides foundational skills required for success in the information age including personal productivity applications, time management, goal-setting, internet-based research, and analytical and critical thinking. This course applies active learning and frequent feedback, integrating on-line and face-to-face environments to accomplish its learning objectives.
Lect: 2 hrs./Lab: 2 hrs.
Antirequisites: AIM 136, BIS 100, ITM 102, ITM 277
Course Weight: 1.00
Billing Units: 1
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ITM 102 Business Information Systems I
This course introduces students to the role of information systems and technology strategy in the modern enterprise with a focus on helping users apply technology to achieve and maintain competitive advantage. Basic concepts include the use of systems to support business decision-making, computer hardware and software systems, networks, telecommunications, and e-business basics. Emphasis is on the development of critical thinking and analytical skills through the exploration of real-life business system applications, case studies, and a formal research project. During the lab component, this course also provides students with a hands-on introduction to basic Microsoft Office XP computer applications including MS-Access and Excel. Upon completion of this course, students should have the generic computer skills they will need for academic, personal and business success.
Lect: 2 hrs./Lab: 1 hr.
Antirequisites: AIM 136, AIM 226, BIS 100, ITM 100, ITM 101, ITM 277
Course Weight: 1.00
Billing Units: 1
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ITM 200 Fundamentals of Programming
This course covers the fundamental principles of object-oriented, event-driven program design and implementation in a business environment. Emphasis will be placed on logic development, program design, modularity, structured programming standards, maintainability, testing and debugging. Specifically the course will include the following programming features: memory variables; object methods and properties; the logic constructs - sequence, branch, case and loops; simple arrays; basic file structures; validation and error handling. The course will be taught in a lecture and lab design where a GUI programming language will be used to reinforce the theoretical concepts taught in class.
Lect: 2 hrs./Lab: 2 hrs.
Course Weight: 1.00
Billing Units: 1
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ITM 277 Intro to Information Technology and Society
This course provides a broad introduction to the fundamentals of IT and its impact on and interrelationship with society. Through a combination of lectures, discussion based tutorials, and a research essay, students will emerge with valuable knowledge about the importance of IT in society and its impact on their personal and professional lives. Through self-paced learning, students will gain skills using MS Word and Excel applications which are increasingly important for academic and career success.
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Tut: 1 hr./Lect: 2 hrs.
Antirequisites: ITM 100, ITM 102, Restriction: BM001, BM002, IT, RL001, RL002, HT001
Course Weight: 1.00
Billing Units: 1
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ITM 300 Intermediate Applications Development
This course will teach the fundamentals of programming logic development in current use. The major emphasis will be on problem solving using the basic logic constructs common to all programming environments. Specifically, the focus will be on the use of data variables, loops, branching, arrays, functions, file access, database management, object-oriented programming, data display and internet communication. The software language used in this course may include Visual Basic.NET.
Lect: 3 hrs.
Prerequisite: ITM 200 or Direct Entry, Antirequisite: BIS 711
Course Weight: 1.00
Billing Units: 1
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ITM 301 Introduction to IT Infrastructure
This course will introduce the basic concepts of computing hardware, operating systems, network environments and communication protocols. The course will also illustrate the importance of IT infrastructure to the productivity of organizations
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 100 or ITM 102, Antirequisite: ITM 310
Course Weight: 1.00
Billing Units: 1
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ITM 305 Systems Analysis and Design
This course is intended to provide students with skills and competencies necessary to utilize the Object Oriented Model Driven Architecture method of system development. The Unified Modelling Language is used for analyzing businesses processes, deriving requirements and specifying design solutions. This course includes a design project in which students are required to develop a design solution for a case study problem and a business case report. The course will utilize appropriate O-O software development tools.
Lect: 3 hrs.
Prerequisite: ITM 100 or ITM 102, Antirequisites: BIS 405, ITM 696
Course Weight: 1.00
Billing Units: 1
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ITM 315 Network Administration
Servers and networks provide the foundation for information handling in businesses and organizations throughout the world. Effective network management plays a vital role in ensuring that this foundation is sound. In this course, students will learn concepts and practice hands-on skills related to network administration by exploring a popular server operating system.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 301 or ITM 310 or Direct Entry, Antirequisite: AIM 300
Course Weight: 1.00
Billing Units: 1
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ITM 330 Supply Chain Process Architecture
This course deals with enterprise wide integrated systems, and process thinking as a key element in business restructuring. Many key business applications are now implemented using comprehensive and complex enterprise software. The concepts, structure, benefits and problems of enterprise solutions are examined from a business perspective as well as from a technical Information Technology perspective.
Lect: 3 hrs.
Prerequisite: ITM 305 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 350 Concepts of e-Business
This course introduces the student to the business aspects of the Internet and the specific applications of eBusiness. It covers the technical, social and business changes that are taking place to make eBusiness fundamental to today's business activities. Through an examination of these changes it will identify the emerging opportunities and review how to develop business strategies and architectures to capture these opportunities. It will also examine the nature of products and services on the Internet, as well as payment systems and electronic funds transfer.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 100 or ITM 102 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 360 Establishing an eBusiness Operation
This course will take students through the various steps needed to set up an electronic commerce operation. Focusing on electronic businesses, the course teaches strategic thinking and essential business skills that apply to all types of businesses. Students will develop a business plan and strategy for an electronic business, and will learn how to design, source and implement the necessary systems and computer facilities to put the business plan into operation. It will examine the links between back office and front office operations as well as the services available to help the set up of virtual businesses. The course will appeal to entrepreneurs and will teach intrapreneurial thinking.
Lect: 3 hrs.
Prerequisite: ITM 350
Course Weight: 1.00
Billing Units: 1
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ITM 406 Object Oriented Applications Development
This course assumes the student has had previous exposure to introductory programming in any language, and builds on this knowledge by introducing the concepts of object-oriented programming. Included are the object-oriented concepts of data abstraction, encapsulation, information hiding, inheritance and polymorphism. In addition, typical programming problem-solving is achieved using the basic logic constructs of data variables, loops, branching, arrays and functions.
Lect: 3 hrs.
Prerequisite: ITM 200 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 407 Info Tech, Ethics, and Society
This course provides an overview of some of the social implications of new information technologies for society and the global community. Topics will include: (1) ICT Global trade, the internet and disintegration of production and global redistribution of labour; (2) Cyber crime and identity theft; (3) Cyber addiction e.g., pornography and gambling (4) Political movements and Cyber terrorism, the internet, democracy, free speech and free access; (5) ICT and global social and economic development.
Lect: 3 hrs.
Antirequisites: ITM 734, PHL 307
Course Weight: 1.00
Billing Units: 1
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ITM 410 Business Process Design
This course introduces the principles of business process design for performance improvement. A systematic approach is used to teach students how to develop the design requirements for new business process architectures. Emphasis is placed on how to evaluate business process problems, analyze and design business processes to ensure organizational efficiency and effectiveness when new technologies are implemented. Opportunities for process improvement are based on the business strategy, the value proposition, improvement objectives of the organization, and the implementation of of-the-shelf software systems (eg. ERP, CRM, SRM). This course is intended to develop students' understanding of, and competence in the use of appropriate methods, tools and techniques of process analysis and design for organizational improvement. To ensure the development of the necessary competencies, students will work on a case study and use state-of-the-art business process frameworks, analysis and design methodologies and appropriate software tools to analyze, simulate and design the business process solutions.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 305 or Direct Entry, Antirequisite: AIM 338
Course Weight: 1.00
Billing Units: 1
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ITM 420 Information Systems Security and Control
This course considers the technical, operational and managerial issues of computer and network security in an operational environment. Industry best practices relating to computer security including schemes for breaking security, and techniques for detecting and preventing security violations are the core focus of this course. Additional material on the development of appropriate safeguards, the study of different types of security systems and the development of appropriate security for the perceived risk are also introduced.
Lect: 3 hrs.
Prerequisite: ITM 305 or Direct Entry, Antirequisite: ITM 820
Course Weight: 1.00
Billing Units: 1
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ITM 425 Software Evaluation Methods
This course provides students with knowledge and experience in methods for evaluating user and business requirements for software, translating those requirements into specifications and then evaluating software against those specifications. This will be accomplished by using theoretical constructs and methodologies for analysis and comparison. Topics include questionnaire design, data analysis, task analysis, usability evaluation, design, and formulation of models of user and organizations.
Lect: 3 hrs.
Prerequisite: ITM 305 or Direct Entry, Antirequisite: AIM 339
Course Weight: 1.00
Billing Units: 1
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ITM 430 System Design and Implementation
This course builds on ITM 305 and is intended to provide students with skills and competencies necessary for technical design, implementation and testing of business applications in O-O technologies. This course is based on the Object Oriented Model Driven Architecture method of system development. The UML Modelling Language will be used along with O-O software tools such as Enterprise Architecture and MDG Link to ensure platform independent designs. This course includes a design and development project in which students will implement and test a business application in O-O technologies.
Lect: 2 hrs./Lab: 1 hr.
Prerequisites: (ITM 200 and ITM 305) or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 445 Multimedia in Business
Multimedia is an important industry in Canada as well as a sophisticated business tool. ITM 445 introduces students to the application, production, and implementation of multimedia in business. Topics include fundamentals of multimedia production such as graphics, audio and text, multimedia applications in business, and issues in the management of multimedia such as usability, design and distribution. Emphasis is on hands-on experience with multimedia applications. A multimedia development project is required.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 200 or Direct Entry, Antirequisite: AIM 445
Course Weight: 1.00
Billing Units: 1
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ITM 500 Logical Database Analysis and Design
This course covers the practice of data analysis and logical database design from User View requirements gathering to logical database specification and processing using SQL for business applications. Normalization and Entity Relationship modeling are the two primary methods of analysis taught in the course. In addition to weekly design labs, the course will include a design project which will help students develop the necessary knowledge and skills required to function as data analysts and data base designers. The course will utilize state of the art data base design tools and relational database software.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 305, Antirequisites: AIM 205, BIS 607
Course Weight: 1.00
Billing Units: 1
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ITM 501 Decision Analysis
This course provides an overview of decision analysis topics important to developing solutions to business problems. This course will take a problem-driven approach to developing students' skills in applying decision trees, expected value analysis, single- and multiple-attribute decisions, sensitivity analysis, and linear programming applied to real-world problems. Students will be required to do problem formulation, develop applications and implement problem solutions using industry-standard software tools.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: QMS 102 or QMS 204
Course Weight: 1.00
Billing Units: 1
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ITM 505 Managing Information Systems
This course is intended to provide students with an understanding of the critical importance of Information and Communication Technology (ICT) in today's business environment, and the strategic, tactical, and operational management processes associated with it; current industry issues and trends; tools and techniques needed to manage ICT, including an introduction to governance, and security and privacy issues; and an understanding of the human and organizational issues of ICT management. Teaching/learning methods include lectures, case analyses, and in-class presentations by students with feed-back on content and style.
Lect: 3 hrs.
Prerequisite: ITM 100 or ITM 102 or Direct Entry, Antirequisite: AIM 308
Course Weight: 1.00
Billing Units: 1
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ITM 510 Advanced Applications Development
This course deals with advanced programming techniques. Included are the concepts of object-oriented programming with data abstraction, encapsulation, information hiding, inheritance and polymorphism. The course assumes competency in programming and is directed at realizing a high level of achievement. This course will utilise C++.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 200 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 512 The IT-Enabled Supply Chain
This course provides a basic grounding in the components of the supply chain from purchasing through sales and distribution in a context of using IT to achieve strategic and organizational objectives. It focuses on enabling solutions to the systemic challenges facing organizations today including how to improve speed to market, inventory management and customer satisfaction through automation. Topics include enabling on-line purchasing/supply chain functions, production, distribution and logistics systems, enterprise system evaluation and supplier selection, financial considerations, outsourcing and partnership options, competitive bidding and negotiation, contracts, client service and satisfaction issues, etc. Emerging models of buyer-supplier networks and electronic markets will be introduced and discussed in terms of the range of key technologies used to support processes within e-enabled corporations. (This course may use the SAP system logistics components to demonstrate aspects of integrated IT supply chain management systems in both B2B and B2C settings).
Lect: 3 hrs.
Prerequisite: ITM 305 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 513 Adv Infrastructure Deployment and Management
This course builds upon the network design concepts that were introduced in ITM 600. This course focuses on understanding industry best practices in the design and deployment of TCP/IP based networks. Specific topics such as: subnetting, route aggregation, IPv6, interior and exterior routing protocols (RIP, OSPF, EIGRP, MPLS, and BGP), and the selection of IP routing protocols will be presented. Other issues such as the deployment of VPN's (Virtual Private Networks) reliability and scalability issues may also be covered depending on the students' interests and the time available.
Lect: 3 hrs.
Prerequisite: ITM 600
Course Weight: 1.00
Billing Units: 1
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ITM 515 Information and Communications Tech Mkt
This course is designed for individuals who are interested in acquiring a broad perspective on marketing or policy issues. It explores the current market environment, trends, and major players, including their strategies and prospects. Industry experts, consultants, and suppliers provide input to course development.
Lect: 3 hrs.
Prerequisites: (ITM 400 and MKT 100) or Direct Entry, Antirequisite: AIM 307
Course Weight: 1.00
Billing Units: 1
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ITM 520 Emerging Voice and Multimedia Systems
This course provides a detailed understanding of technical demands for voice transmission (Quality of Service) and the issues relating to developing, implementing and managing voice communications systems within an enterprise network. This course will examine the design and deployment of popular multimedia applications: Voice over IP, video telephony, entertainment applications including 'Digital Hollywood' and Digital Broadcasting systems including HDTV.
Lect: 3 hrs.
Prerequisite: ITM 301 or ITM 310 or Direct Entry, Antirequisite: AIM 404
Course Weight: 1.00
Billing Units: 1
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ITM 525 Adv Internet Applications Development
This course deals with program development for stand-alone and Web-based business applications using software specifically designed for the purpose.
Lab: 3 hrs.
Prerequisite: ITM 200 or Direct Entry, Antirequisite: BIS 805, ITM 540
Course Weight: 1.00
Billing Units: 1
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ITM 530 Interaction for Multimedia
This course will provide students with an understanding of interaction design issues in multimedia production. Using media-specific applications, students explore a variety of on-line interaction techniques including design for dynamic content processing, chat, video conferencing, advanced navigation techniques. A user-centered approach to design is taken so that students learn how to assess user needs and user reactions.
Lect: 3 hrs.
Prerequisite: ITM 445
Course Weight: 1.00
Billing Units: 1
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ITM 540 Web-based Applications Development
This course covers program development for Web-based applications using commercial software designed for the purpose. The building blocks in website construction - site structure, goals/objectives, design and implementation are the main focus. On completion of the course, students will be able to design a website from initiation to implementation. Knowledge of HTML, Java script, and web server technology is recommended.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 200 or Direct Entry, Antirequisites: ITM 405, ITM 525
Course Weight: 1.00
Billing Units: 1
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ITM 595 Auditing of Information Systems
This course is designed to enhance the student's understanding of audit risks and control risks relevant to audits in computerized environments. The course addresses the implementation and evaluation of security and controls in these environments; the techniques necessary to perform external EDP audits; auditing using CAATs; basic considerations in auditing EDI systems; and, audit and control issues associated with eCommerce, networks, VPNs and continuous auditing. The course will focus on auditing of Information Systems, which produce internal and external reports. Students will be introduced to audit approaches, computer risks, concerns related to internal controls and techniques for evaluating systems and business processes. Students will also be able to assess the integrity of data used in various management reports.
Lect: 3 hrs.
Prerequisites: (ACC 521 and ITM 696) or CBS 503 or CBS 504 or BIS 504 or ITM 305 or Direct Entry, Antirequisites: BIS 505, BIS 807, CBS 505, CBS 506, ITM 420
Course Weight: 1.00
Billing Units: 1
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ITM 600 Data Communications Network Design
This course will provide students with an understanding of how telecommunications networks are designed and deployed to support e-commerce, multimedia and web-centric business applications. Network planning concepts, network analysis, network design tools and techniques are introduced. The objective of this course is to understand the design and analysis of data communications networks through the introduction of case studies and practical network design methodologies. Also an understanding of the application, deployment and benefits of industry standard architectures including: TCP/IP, VoIP, SONET, Gigabit Ethernet, 3G and other emerging standards will be provided.
Lect: 3 hrs.
Prerequisite: ITM 301 or Direct Entry, Antirequisite: AIM 303
Course Weight: 1.00
Billing Units: 1
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ITM 601 Advanced Business Process Methods
This course introduces concepts and techniques of managing organizational change involving the implementation of information technology, and provides an overview of key change management issues involving IT in organizations. Various approaches for managing conflict and processes for facilitating optimum IT adoption and use will be presented. Planning, innovation, and implementation strategy formulation will be addressed through case studies examining prototypes of IT change management problems.
Lect: 3 hrs.
Prerequisites: ITM 410 and ITM 501
Course Weight: 1.00
Billing Units: 1
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ITM 602 Configuring and Implementing ERP Apps
This course focuses on configuring and integrating ERP applications into enterprise business processes. Topics include: (1) An overview of enterprise business process architecture (2) Business process requirements specification and business process changes for integrating ERP and (3) Joint requirements determination methods for application configuration. This course will require intensive work on ERP application configuration using industry-standard platforms and software.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 330
Course Weight: 1.00
Billing Units: 1
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ITM 605 Client Server Applications
This course covers the concepts and applications of the client/server architectural model for web-enabled data centric information systems, including E-Commerce enterprise systems. The course emphasizes the principles and techniques necessary for the appropriate integration of the web-enabled front-end layer of the system with its business logic counterpart and its backend database. The course may include the use of the .NET development framework along with the VB.NET language and the MS SQL database server.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 500, Antirequisite: BIS 702
Course Weight: 1.00
Billing Units: 1
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ITM 610 Database Administration
This course covers the Database Administration (DBA) role for large-scale relational databases. It specifically will deal with the following: the approach to the installation and upgrading of software and utilities; techniques for the allocation of the database to physical devices and directories; the creation of user authorities and controlling access to data and resources; management of data storage; analyzing database performance and implementing procedures for optimizing performance; procedures for the backup and recovery operations.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 500, Antirequisite: BIS 802
Course Weight: 1.00
Billing Units: 1
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ITM 612 Knowledge Management/Learning Technologies
Knowledge is a powerful asset in an organization and a prime contributor to an organization's success. This course will examine how to identify, leverage and nurture the knowledge assets in an organization to contribute to the business strategy and enable its success. It will cover the basic concepts and practices of knowledge management from an organizational learning, content management and cultural perspective and investigate some of the enabling technologies to support knowledge acquisition, sharing and utilization. Topics will include: understanding today's knowledge economy and knowledge workers; developing a knowledge management strategy; differentiating knowledge from information; measuring value; selecting and implementing knowledge management systems. Case studies will be a critical part of this course. Students will gain hands-on experience in the use of one or more knowledge management tools.
Lect: 3 hrs.
Prerequisite: ITM 500, Antirequisite: ITM 703
Course Weight: 1.00
Billing Units: 1
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ITM 613 Information Services Architecture
This is an advanced foundational course on information architecture of organizations. This course takes a services oriented approach to organizational analysis and information architecture definition from business strategy to infrastructure. A major case study will be required in which students will analyze a business service strategy and develop the process and infrastructure components for the delivery of that service. Students are expected to have an in-depth understanding of business strategy and business process analysis and modeling.
Lect: 3 hrs.
Prerequisite: ITM 410
Course Weight: 1.00
Billing Units: 1
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ITM 617 Physical Dbase Design and Implementation
This course covers aspects of the physical design, implementation and data base performance analysis for business applications. Students will learn to develop physical database requirements from Logical Designs, and to analyze query processing performance of the physical implementations. In addition to weekly labs the course will include a design project which will help students to develop competence with standard database definition (DDL/SQL)and procedural languages (PL/SQL) for defining physical schemas and developing stored procedures, triggers and user functions. The course will utilize state of the art data base design tools and relational database software.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 500 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 696 Accounting Information Systems
Most people are affected by computer-based systems. The students will be involved in the management of computing resources and information such that business problems can be dealt with effectively. This course will focus on the use of information and computing resources in the business community. This will enable students to create their own business information systems or participate with others in the analysis and design of solutions for corporate business problems.
Lect: 2 hrs./Lab: 1 hr.
Prerequisites: ITM 102 or BIS 100 or CBS 100 or (CBS 101 and CBS 201) or Direct Entry, Antirequisites: BIS 405, BIS 504, CBS 405, CBS 504, ITM 305
Course Weight: 1.00
Billing Units: 1
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ITM 700 Information Technology and Strategic Management
In the information economy, the way in which organizations use and manage information is often key to competitive survival in their industry. This course is a 'Capstone,' intended to be taken in the student's final year, which integrates many of the student's preceding business and IT courses. It focuses on building an understanding of the strategic role of information systems in supporting organizational objectives. In a case study with a real organization, working in teams, students will also learn how to apply models to analyze industry dynamics, apply the process of competitive analysis to a specific company, and identify strategic IT opportunities. Completion of all required professional and professionally-related courses in the first three years of the program is required for this course. Note: Since some of the required courses are not offered every semester, it is each student's individual responsibility to manage their course planning to ensure all prerequisites are met.
Lect: 3 hrs.
Departmental consent required
Course Weight: 1.00
Billing Units: 1
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ITM 702 Summer Term Practicum
This course requires that students obtain a summer job on their own initiative with at least 12 continuous weeks of paid employment, in work related to the program, in the summer between second and third OR third and fourth year. This course is designed to provide an opportunity to apply academic learning in the work setting and to enrich their academic courses with the experiences of the workplace. Objectives are to apply and further develop analytical and problem-solving skills; develop organizing and time management skills; experience and critically evaluate the organization's practices and management/leadership styles and observe business in action. Not available to students in the Part-time and Co-op programs.
Lab: 3 hrs.
Antirequisite: AIM 402
Departmental consent required
Course Weight: 1.00
Billing Units: 1
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ITM 703 Current Issues in Information Systems Mgt
The objective of this course is to provide students with an opportunity to keep abreast of new topics of importance as they emerge in the field. Topics will vary from year to year and will be announced. Method of instruction will vary depending upon the topics offered.
Lect: 3 hrs.
Departmental consent required
Course Weight: 1.00
Billing Units: 1
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ITM 704 Wireless and Mobile Communications
This course explores the concepts and applications of wireless technologies and systems, and how mobile and wireless communications hardware, software and network technologies are applied within a business environment. This course provides an understanding of complex wireless and mobile systems by exploring the individual components that are used to build these systems. These include network management, integration of wireless and wireline networks, system support for mobility, computing system architectures for wireless nodes, user interfaces appropriate for small handheld portable devices, and new applications that can exploit mobility and location information.
Lect: 3 hrs.
Prerequisite: ITM 600, Antirequisites: AIM 411, ITM 805
Course Weight: 1.00
Billing Units: 1
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ITM 705 Telecommunications Applications
This course illustrates through the analysis of special cases and projects how telecommunications can meet specific business needs. These projects may include selecting wireless, e-commerce, voice processing, multimedia and teleconferencing. Emphasis is placed on developing problem-solving skills, learning to evaluate different products, and applying system development methodologies to a range of technologies designed to meet varying needs. The course also explores implementation issues for selected technologies.
Lect: 3 hrs.
Prerequisites: [ITM 305 and (ITM 301 or ITM 400)] or Direct Entry, Antirequisite: AIM 311
Course Weight: 1.00
Billing Units: 1
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ITM 710 Managing Emerging Telecomm Networks
This course explores new telecommunication technologies that the network designer and manager will need to know in order to migrate and expand existing corporate LAN, MAN and WANs. Topics would include the deployment of Gigabit and 10 Gigabit Ethernets, new techniques in Fibre Optic technologies and new versions of 802.11 wireless LAN technologies. The topic list will be updated yearly to reflect current industry trends.
Lect: 3 hrs.
Prerequisite: ITM 600, Antirequisite: AIM 406
Course Weight: 1.00
Billing Units: 1
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ITM 715 Strategic Issues in Telecomm and IT
In this course, topics addressed will vary to reflect the current market environment, but the focus will remain constant - immediate issues and emerging trends of interest to telecommunications managers. The course assumes a basic understanding of the technology and will draw heavily on practitioners in industry for its direction. In one year, for example, regulatory issues may be highlighted; in another, technology may be predominate.
Lect: 3 hrs.
Prerequisite: ITM 400 or Direct Entry, Antirequisite: AIM 407
Course Weight: 1.00
Billing Units: 1
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ITM 717 IT-Enabled Customer Management
Increasingly attention is being focused on IT systems that can enable organizations to better understand the needs of their customers and build better relationships with them so as to improve sales, customer profitability and customer satisfaction. This course covers a collection of concepts, processes and technologies to help (1) identify the areas and circumstances where IT systems become beneficial for effective customer management, (2) define the requirements for these systems, (3) design them, and (4) plan for their implementation and maintenance. Several functions within the enterprise will be discussed including sales, marketing, call centers, field services, and partnership management. Among the technologies that will be covered are customer data warehousing and mining.
Lect: 3 hrs.
Prerequisite: ITM 501, Antirequisites: ITM 729, ITM 730
Course Weight: 1.00
Billing Units: 1
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ITM 720 Business Models and Games Design
This course will provide the learner with an introduction to game development and the gaming industry by exploring content creation and design (character, story design, interface design, use of multimedia), game play and game flow, and the gaming business. Students will also play and analyse single and multi-user games, design, build and test a game, and explore the business models used in the gaming industry.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 530
Course Weight: 1.00
Billing Units: 1
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ITM 721 E-Learning Technologies and Implementation
The notion of life-long learning has been substantially aided by internet technologies and the rise in the volume, type and range of learning that can be done on-line. As the range of technology options and approaches increases so does the complexity of planning and managing e-learning systems. In addition, there is considerable evidence to suggest that the success of these applications is dependent on a careful assessment of learners' needs and learning objectives as well as economic, technical, and organizational feasibility. Through case studies, this course will promote the student's understanding of the appropriate application of technology to support learning as well as provide an introduction to the instructional design process in a technology enabled environment including the assessment, design, development and implementation of e-learning.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 445
Course Weight: 1.00
Billing Units: 1
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ITM 724 Consulting Skills for IT Professionals
Whether an internal or external consultant to an organization, IT professionals need well developed consulting skills. This course will examine the consulting industry, consulting firms and consulting process models as they apply to various types of IT consulting engagements. Students will study real life consulting projects with practitioners in order to explore consulting skills, roles, skills and services and how they apply to IT projects. Students will also carry out self-assessment and career planning activities to determine their fit to a consulting career and how to explore careers in the industry. Much of the course is taught through classroom exercises and simulations, requiring pre-class preparation and active participation. This course will be relevant to students who anticipate being external or internal consultants.
Lect: 3 hrs.
Prerequisites: ITM 505 and ITM 750
Course Weight: 1.00
Billing Units: 1
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ITM 725 Personal Data Privacy
The purpose of this course is to identify personal data privacy issues involved in information technology management and examine a full spectrum of possible as well as feasible solutions (technological and business) to safeguard personal data privacy. Personal data privacy has widely been regarded as a critical issue for electronic commerce and there is consensus that a solution needs to be found before the full benefits of electronic commerce will actualize. This course will explore the principles of data privacy, the threats to privacy, international and national policy, particularly privacy enhancing technologies as they apply to the management of information systems and eBusiness.
Lect: 3 hrs.
Prerequisite: ITM 200 or ITM 305, Antirequisite: ITM 805
Course Weight: 1.00
Billing Units: 1
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ITM 728 Knowledge Management Technologies
This advanced specialist course is designed for students who wish to explore the enabling technologies provided by vendors in the knowledge management space. The course will begin with a thorough analysis of the enabling technologies themselves, the pros and cons of these various approaches. It will also provide a summary analysis of the vendors serving various general and specialty knowledge management markets, but will in the end focus on one major technology in the field. Students will complete a major project which matches knowledge management system requirements to existing technologies.
Lect: 3 hrs.
Prerequisite: ITM 612
Course Weight: 1.00
Billing Units: 1
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ITM 729 Data Mining and Warehousing Methods
This course covers the fundamental principles that underlie the wide spectrum of activities and processes associated with discovering useful knowledge from aggregate data in a business setting. Its overall structure is built around the three major technologies that enable the transformation of data into knowledge: data warehousing, OLAP, and data mining. The emphasis of the course will be on the application, implementation and integration of the technologies with the business process and strategic goals of the enterprise.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 500, Antirequisite: ITM 701
Course Weight: 1.00
Billing Units: 1
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ITM 730 Managing Customer Relationships with IT
Increasingly, attention is being focused on systems that can enable organizations to build better relationships with customers so as to improve sales, customer profitability and satisfaction. This advanced course addresses the growing need of business for experts to help them with the development and implementation of systems aimed at improving customer service and satisfaction with a particular focus on enterprise-wide customer relationship management systems (CRM). Functions include sales marketing, call centres, field services, and partnership management. In this course, students will be familiar with not only the technical aspects of customer relationship management, but also business aspects of customer relationship management. Students will be able to define business requirements for customer acquisition and retention and then to identify, implement and manage appropriate IT enabled solutions to meet these requirements. Case studies will be used to analyze business problems and develop solutions. (This course might also employ the SAP CRM module or a similar system.)
Lect: 3 hrs.
Prerequisite: ITM 305 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 732 Switching and Routing Laboratory
This course will provide students with comprehensive but practical knowledge needed to configure routers and switches for both local and wide area networks. Students will learn the principles needed to utilize bandwidth more effectively and to enhance security and privacy. Students will be introduced to the tools and methodologies needed to design, debug and troubleshoot networks. Labs will include configuring routers using link protocols and learning how to link ISPs. Students will be able to plan and implement IP addressing schemes; and configure and verify routing protocols.
Lab: 3 hrs.
Prerequisites: ITM 513 and ITM 600
Course Weight: 1.00
Billing Units: 1
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ITM 733 Research in IT - Independent Study
This course number is intended to permit advanced students to engage in pre-approved, independent but guided research under the direct supervision of a faculty member, in subject/topic areas directly relevant to the ITM program.
Lect: 3 hrs.
Departmental consent required
Course Weight: 1.00
Billing Units: 1
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ITM 734 Ethics and Professional Practice in ITM
This course will use models and theories of ethical behaviour to analyze and address ethical dilemmas in business, particularly those related to the planning and implementation of information systems. Particular attention will be paid to issues related to the human implications of information systems in society and in organizations, the balancing of rights and obligations in a variety of contexts, and the core issues of corporate behaviour and governance in the digital age as they apply to IT, and IT professional practice. The course will also address how to translate ethical practices into professional standards of practice and examine these against basic industry codes of conduct to discover gaps and potential issues for practitioners to be aware of. The course will contain lecture, case study and reflective learning modes designed to challenge students to consider how they will practice as an ethical IT professional when they enter the world of work.
Lect: 3 hrs.
Prerequisite: LAW 122 or Direct Entry, Antirequisites: ITM 407, PHL 307
Course Weight: 1.00
Billing Units: 1
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ITM 750 IT Project Management
This course provides students with a more in-depth understanding of the tools and techniques of project management as it applies to IT-enabled process improvement projects. The ability to plan and execute projects successfully is consistently ranked among the most important skills among information technology professionals. The course is based on the industry-standard Project Management Body of Knowledge (PMBOK) and provides cutting-edge techniques for project planning, scheduling, budgeting, human resources, quality, procurement, communication, and risk management.
Lect: 3 hrs.
Prerequisite: ITM 305 or Direct Entry
Course Weight: 1.00
Billing Units: 1
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ITM 800 Applied Feasibility Analysis
This course examines the methodologies and tools necessary for successful planning, evaluation and implementation of information technology. Emphasis will be placed on further developing the skills learned in ITM 700 to identify opportunities to increase the effectiveness and/or efficiency of a business unit's operations, to increase its competitive edge, or to enhance the deployment of human and/or information resources in a corporation. Building on the industry and company analysis project from ITM 700, student teams will conduct a feasibility study within a real client organization to develop or redesign a business process or information system. The study will identify organizational issues related to introducing new technologies, design required process changes, establish business case justification and provide an implementation plan for the recommended solution.
Lect: 3 hrs.
Prerequisite: ITM 700, Antirequisite: AIM 800
Course Weight: 1.00
Billing Units: 1
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ITM 805 Special Topics in IT Infrastructure
This course explores advanced telecommunications applications, and is constantly updated to reflect changes in priorities and developments in the market.
Lect: 3 hrs.
Antirequisites: AIM 411, ITM 704, ITM 725
Departmental consent required
Course Weight: 1.00
Billing Units: 1
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ITM 820 Information Systems Security and Privacy
This course considers the technical, operational, and managerial issues of computer and network security in an operational environment. Industry best-practices relating to computer security including schemes for breaking security, and techniques for detecting and preventing security violations are the core focus of this course. This course will also explore the principles of data privacy, threats to privacy, international and national policy, particularly related to privacy-enhancing technologies as they apply to the management of information systems and e-Business.
Lect: 2 hrs./Lab: 1 hr.
Prerequisite: ITM 600, Antirequisites: ITM 420, ITM 725
Course Weight: 1.00
Billing Units: 1
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