Faculty and Staff Support
- Remote Connectivity
Other software packages: MapInfo, ArcGIS, Camtasia Studio, Adobe CC, PCI Geomatica for further information contact us.
- Microsoft Multifactor authenticator
- Two factor authentication
- Adobe Creative Cloud Installation
- GIS software Download
- Install Softwares on Computer
- Cloud computing for research
- Buy software/hardware for research
- Office computer replacement request
Remote desktop
You can request VPN access and CCS will process the request. CCS will e-mail you instructions once your VPN account has been created (normally within 48 business hours).
Arts VPN
If you have Arts VPN login. Use the (PDF file) PDF filefollowing steps to logon to ArtsVPN only.
Global VPN
If you are outside Canada, the United States or Mexico visit https://www.global.ryerson.ca.
You get around most geographic restrictions that way.
You can download and access remote desktop using the (PDF file) following instructions (opens in new window) . If you need help contact us and we will guide you through.
You can download Teamviewer using these steps.
Windows : Click on this link and download Teamviewer on windows (external link)
Mac: These steps will guide you to install and give permissions for Teamviewer on Mac (external link)
Software Downloads
It is very simple we can download Microsoft multi factor authentication and Google authenticator. If you have any issues during setup reach out to us at artshelp@torontomu.ca or call us at 416-979-5000 ext 552723.
The TMU Two factor authentication can be reset by following simple steps. If you’re using a mobile device. You’ll need to install the Google Authenticator app on your device. Once installed, be sure not to delete the app as you’ll need it each time you generate a verification code or choose Trust the device during login (trusting the device will remember for 30 days).
The department has chosen to make Adobe Creative Cloud available to you! The software can be installed/downloaded by (PDF file) PDF filefollowing instructions mentioned here
Hardware Procurement
Other FAQ's
TMU offers various software available to download for current faculty including Microsoft and Adobe products.
Keep your devices safe by downloading Sophos anti-virus software available for TMU students, faculty and staff.
If you want to save your Google Documents like Google Sheets/Slides/Docs to local computer follow the steps, external link (external link) .
Zoom meetings can be hosted very easily and you have copies of your zoom session recorded and downloaded to your computer or uploaded to drive. These steps will help youhost a meeting session in Zoom with student/department members/ external members.
You can Share the meeting invitation either in your:
- D2L Brightspace course shell.
- Emailing it to your participants/students.
- In the details section of a Google Calendar invitation
Zoom cloud recordings starting May 2nd will only remain available for a time-limited period of six months.
- Zoom recordings stored in the cloud will be automatically deleted six months after the date of their creation (they will be placed in the Zoom trash folder).
- More importantly, previous recordings that are over six months will be automatically deleted (so meetings before December 2nd, 2020)
- One week before a recording’s permanent deletion, meeting hosts will be notified that recordings in their trash folder will be permanently deleted in seven days.
You can recover your zoom recording from (PDF file) trash folder by following the steps.
If you want to access something in your mydocs just click \\morpheus.arts.ryerson.ca\mydocs and type in arts\USERNAME and your arts password
After you’ve VPN’ed
If you want to connect to your office desktop
Search the start menu for “Remote Desktop Connection”
Type in (YOUR USERNAME).torontomu.ca (or whatever your office machine is named)
Logon with ARTS\USERNAME and your ARTS password
Note: you cannot use technologies like Zoom/Google Meet while Remote Desktop’ed to your office computer (that would need doing on your local system/laptop)
You can book (PDF file) boardrooms using the following steps.
You can request for booking the boardroom at artshelp@torontomu.ca and we can book the room based on availability.