Recent MScM graduate has research published in top-ranked journal

Congratulations to recent Ted Rogers School Master of Science in Management graduate Ugonna Omeziri for having the research paper he co-authored published in an A-ranked journal.

The paper, “Does user satisfaction affect employee well-being? An exploratory investigation at the onward and upward stage of enterprise system experience cycle,”  (external link, opens in new window) is published in the top-ranked journal Enterprise Information Systems. It is co-authored by Ted Rogers School Information and Technology Management researchers Dr. Linying Dong, Dr. Sameh Al Natour and Dr. Ozgur Turetken. 

“It is a wonderful opportunity to have my first research paper published with a reputable journal. The research publication is the product of my master’s thesis on the impact of continued use of enterprise system,” says Omeziri (MScM, 2019)

“This work would not have been possible without the guidance of my exceptional supervisors, Dr. Ozgur Turetken and Dr. Linying Dong who saw merit in my research proposal. I also want to acknowledge Dr. Sameh Al Natour for his excellent contribution to the published paper. I look forward to future collaboration.”

Enterprise systems (ES) aim to seamlessly combine the information needs of every function in an enterprise, and are steadily adopted by organizations of all sizes. It is forecasted that the enterprise system market will be worth well over $50 billion US by 2023. Given the broad adoption patterns and the transformative nature of these systems, organizations adopting ES often go through drastic changes in the way that employees do their job. 

In their paper, the researchers have examined how the changes due to the full implementation of an ES impact job satisfaction, job stress and employee engagement. They found that satisfaction with the ES significantly affects all these employee related variables and that the effects are more pronounced among heavier users of the system. 

Since satisfaction, stress and engagement are recognized aspects of employee well-being, their results give organizations adopting or considering ES insights on how to improve employee well-being by making the ES adoption a satisfactory experience for users. This is especially important in the current labour environment where enterprises are competing for talent, and investments in well-being have a high likelihood for a good return.