High interest, low adoption. A mixed-method investigation into the factors influencing organisational adoption of blockchain technology

This study examines the factors influencing blockchain’s adoption intention as a whole, relying on an organisational perspective and the Technology-Organisation-Environment Framework (TOE). To organise and investigate the factors and to study blockchain technology adoption intention, this research employs a mixed-methodology. After an extended literature review, first, a qualitative approach is used to discover the factors from primary data collected from 25 interviews. Second, a quantitative survey is employed directly relating the factors to blockchain adoption intention and empirically testing them with 146 employees from 71 North American organisations. A total of 15 factors are discovered, seven are tested, and six are significant. In particular, the technology factors perceived interoperability and perceived data quality have a positive impact upon blockchain adoption intention, while the effect is negative for perceived technological volatility, regulatory uncertainty, standardisation uncertainty and the perceived lack of technological knowledge.

Blockchain Technology, Adoption, Organisation, Mixed-Method, Theoretical Framework, Technology-Organisation-Environment Framework (TOE)

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This work was supported by the Social Sciences and Humanities Research Council under Insight Development Grant Number (external link, opens in new window)  (SSHRC) 430-2019-00424; and the Science Foundation Ireland (external link, opens in new window)  (SFI) under Grant18/SPP/3459.