Skip to Main Content
You are now in the main content area

Student Financial Assistance Appointments

ID Requirements for OSAP

The Ministry of Colleges and Universities (MCU), who governs OSAP, establishes the identification (ID) requirements necessary when Toronto Metropolitan University (TMU) students wish to discuss their government student aid. Be sure to come to your appointment with two pieces of valid photo ID and proof of your Social Insurance Number (SIN). Below are valid ID’s to satisfy the requirements:

Proof of Photo Identification

Acceptable forms of valid photo identification include your:

  • TMU OneCard 
  • Driver’s license
  • NEXUS card
  • Health card (with photo, not the red and white card)
  • Ontario photo card
  • Indian status card
  • Passport
  • Permanent residence card
  • Firearms license
  • LCBO Bring Your ID (BYID) card (issued by the LCBO)

We can only accept either your SIN card, your SIN confirmation letter issued by Service Canada, or your “Proof of income statement” (also called “Assessment”) from the Canada Revenue Agency if it contains the full SIN. Without sufficient proof of SIN, we may not be able to assist you.

We cannot accept the following documents in lieu of SIN: 

  • Canada Pension Plan (CPP) Statement of Contributions
  • Notice of Assessment from Canada Revenue Agency, or any other tax-related document (e.g. T1, T4, T5)

No SIN Card?

If your SIN card has been lost or stolen, please contact Human Resources Development Canada to request a SIN confirmation letter. Find out how at Service Canada (external link, opens in new window) .

How to Book an Appointment

At this time, we only offer appointments for the following topics:

If your inquiry falls under one of the above categories, you can opt for a virtual appointment via Google Meet, or phone us via the ServiceHub. To book an appointment, you can do one of the following options:

Your Appointment Details

To join the appointment, please click the “Join With Google Meet” button in your calendar invite. If you are calling in, please use the telephone number and pin in your calendar invite. 

If you are a TMU student, please ensure you are accessing the appointment using your university email, not a personal email account. If you have multiple Google/Gmail accounts, be sure that you are only logged in to your TMU student email. To ensure you are fully signed out of multiple emails, refer to the Google Sign-Out Instructions (external link, opens in new window) .

If you are joining this appointment with an email address that is not your TMU email nor a Gmail account (for example, Yahoo or Hotmail), you may not be able to use the “join with Google Meet” option. Please call in for your appointment using the phone number and pin provided if the link does not work.

For your appointment, please have the following available:

  • a working video or web camera (webcam), for identification purposes
  • all of your supporting documentation related to the nature of your appointment (if applicable) and ready to share via screen share; and
  • valid government issued ID and proof of SIN (either SIN card or SIN confirmation letter from Service Canada).

If you are unable to make it to your appointment, please email sfaappointments@torontomu.ca at least 24 hours before your appointment.

Use the subject heading “SFA Appointment - Cancellation” and include your name, TMU Student Number and the date/time of your appointment in your email.

If you would like to reschedule your appointment within five business days, email sfaappointments@torontomu.ca and provide three date and time options in your email. We only offer appointments on Tuesdays and Thursdays between 10 a.m. and 4:30 p.m. ET.

Important note: We thank you in advance for your patience if we are a few minutes late to join the appointment.