Contact ServiceHub
Upcoming closure: TMU and the ServiceHub will be closed on Friday, April 18, 2025 for Good Friday.
TMU OSAP Advisors will be unavailable the week of Monday, April 27 to Friday, May 2, 2025.
Chat
- Chat support can be accessed by clicking the icon of Frankie B. Bold located in the bottom right of this window.
- Live Agent support can be accessed by typing “live agent” within the chat window to be connected.
- Still have questions? Click the Email ServiceHub link at the end of your chat. If you can't access this link via chat, you can submit your question through the (google form) ServiceHub Help Form (external link) .
Chat Support Schedule:
24/7
Live Agent Support Schedule:
Monday to Thursday
2 p.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link, opens in new window) .
In-Person Support
- ServiceHub is located on the first floor of the Podium Building (POD-150)
- Building access is by OneCard only.
- If you do not have a OneCard, use the intercom at the entrance located near the corner of Victoria St. and Gould St. to request access from Campus Security.
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. ET
Friday
10 a.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link, opens in new window) .
- 416-979-5036
- Financial Aid Advisors are available by phone to help you with your OSAP and other financial aid questions:
- Tuesday and Thursday, 10 a.m. to 5 p.m. ET
- Wednesday, 10 a.m. to 1 p.m. ET
TMU OSAP Advisors will be unavailable the week of Monday, April 27 to Friday, May 2, 2025. This closure is to allow for spring/summer 2025 OSAP application processing. Thank you for your patience. If you’ve applied for spring/summer 2025 OSAP and are looking for a status update, please monitor your OSAP portal (external link, opens in new window) .
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. ET
Friday
10 a.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link, opens in new window) .
Other Contacts and Resources
Toronto Metropolitan University
ServiceHub (external link)
350 Victoria Street
Toronto ON M5B 2K3
If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.
Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.
Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.
If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.
The International Enrolment Team supports international students through every step of their journey to Toronto Metropolitan University.
Please Note:
- Toronto Metropolitan University is closed for an annual Mid-Year Break in December and all Statutory Holidays
- ServiceHub Privacy Statement
- Toronto Metropolitan University Notice of Collection
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