Digital OneCard for Students

Yes, undergraduate, graduate and law students need to use a physical (plastic) OneCard as identification to write quizzes, tests, exams or other forms of assessment at TMU. Students from The Chang School are not required to have OneCards and may display government-issued identification as outlined on the OneCard website. Review more information about identification for exams.

We also recommend you retain your physical OneCard in a secure location as a backup form of ID, should you lose your mobile device.

Most students, except Chang School students, will need your physical OneCard before your first assessment listed on your course outlines. We recommend you pick up your card during the first two weeks of the semester.

If you get a new mobile device you must contact the OneCard office to transfer everything from your old device to your new device. There is no fee for this and can be done in person POD 48, by email onecard@torontomu.ca (Please include your TMU student number in your email).

A limited number of physical OneCards will be available to students without cell phones/digital wallet access, with accessibility requirements, or for students who cannot provision Digital OneCard on their device due to regional restrictions. You can request a physical OneCard by contacting the OneCard office.

Not only can you use your Digital OneCard for campus door access, your Digital OneCard can be used to pay for products or services at any of the following campus locations:

• Athletics and Recreation facilities (RAC/MAC)
• Departmental labs and workshops
  • Design and Technology Lab
  • Digital Fabrication Lab
  • Image Arts Technology Resource Centre
  • Media Services
  • Photographic Imaging Centre
  • RCC Equipment Distribution Centre
  • School of Interior Design Workshop
• Door access
• Laundry services in campus residence halls (residence students only)
• Pitman/ILC dining halls
•  (PDF file) Printers on campus
• The Campus Store
• TMU Eats campus eateries and other participating on-campus retailers
  • Balzac's
  • Basil Box
  • Oakham Café
  • Ted's Kitchen
  • The Met Campus Pub
• TMU Libraries
• Undergraduate/graduate student spaces

For additional details, visit the paying for products and services page.

• PHIL machines
• Residence hall room access
• The Creative School key boxes

Name information on the Digital OneCard comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Once changes are completed, the updates will sync to the Digital OneCard on your phone within 48 hours.

Account balances are currently only displayed on Apple devices. If your account balances are $0, they will not display until funds are added and your device reaches a positive balance. If you have available funds that are not displaying, please contact the OneCard Office at onecard@torontomu.ca. Please include your TMU student number when you contact the office.

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

If you used the wrong card in error when you would have liked to use your OneCard, please return to the location of the sale and ask for a credit card refund. Then process the transaction against your Digital OneCard.

As with your physical OneCard, your Digital OneCard will become inactive four months after you leave TMU. Additionally, students have two years to claim any of the funds still in the account. If you transfer to another participating program at Toronto Metropolitan University, your mobile credential will stay active and update accordingly.

Visit the dormant accounts page for more information.

If you need any help setting up your Digital OneCard, please visit the OneCard Office or email onecard@torontomu.ca. Please include your TMU student number when you contact the office.

For guidance on setting up two-factor authentication, visit the setting up two-factor authentication page.

Yes. Your physical OneCard will continue to function after you have added your Digital OneCard to your mobile device. Remember, the Digital OneCard is a privilege and benefit of being part of the Toronto Metropolitan University community. Anyone found to be misusing their physical card or Digital OneCard will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Accepting this card and adding to Apple/Google wallet indicates you agree to all campus policies and procedures governing use of ID cards. The person name who is printed hereon is responsible for the card and all transactions made with the card. Sharing or using someone else's OneCard is prohibited as set forth in official publication.

Yes. To setup your Digital OneCard, you will need to install the most up-to-date version of the Transact eAccounts mobile app.

On your mobile device, visit the Apple App Store or Google Play Store and search for Transact eAccounts. The store will prompt you to install any required updates.

If your balance is different on your device than in Transact eAccounts, confirm your device is not in airplane mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information. 

If you are still having issues with your OneCard, please contact the OneCard office at onecard@torontomu.ca. Please include your TMU student number when you contact the office.

In the event you lose your mobile device and suspect there has been fraudulent use of your Digital OneCard and accounts, you should take immediate action to temporarily deactivate your Digital OneCard. 

You have two options for deactivating your Digital OneCard

Option 1: Contact the OneCard Office

Contact or visit the OneCard Office as soon as possible to request that your Digital OneCard be deactivated. 

When contacting the OneCard Office, please specify whether your physical OneCard, or Digital OneCard should be deactivated. Please include your TMU student number.

Option 2: Deactivate via Transact eAccounts

To deactivate your Digital OneCard through the Transact eAccounts app:

1. Open the Transact eAccounts app and select the Gear icon in the upper right corner.
2. Select Card Management.
3. Toggle Digital OneCard off to deactivate it.
4. You will receive a confirmation email to your TMU email address confirming that your Digital OneCard has been deactivated.

To deactivate your Digital OneCard through the Transact eAccounts web platform:

1. Open the Transact eAccounts web platform (external link)  and sign-in using your TMU credentials.
2. Select Card Services from the top navigation bar.
3. Select Deactivate Card.
4. Select Digital OneCard and then click the Deactivate Card button.
5. You will receive a confirmation email to your TMU email address confirming that your Digital OneCard has been deactivated.

You can reactivate your Digital OneCard on your mobile device via Transact eAccounts.

To reactivate your Digital OneCard through the Transact eAccounts app:

1. Open the Transact eAccounts app and select the Gear icon in the upper right corner.
2. Select Card Management.
3. Toggle Digital OneCard on to reactivate it.
4. You will receive a confirmation email to your TMU email address confirming that your Digital OneCard has been reactivated.

To reactivate your Digital OneCard through the Transact eAccounts web platform:

1. Open the Transact eAccounts web platform (external link)  and sign-in using your TMU credentials.
2. Select Card Services from the top navigation bar.
3. Select Activate Card.
4. Select Digital OneCard and then click the Activate Card button.
   1. You will receive a confirmation email to your TMU email address confirming that your Digital OneCard has been reactivated.