Performance Review - Theatre (#401B)

An employee is chronically late or absent from work and their habits are causing tension in the department. The new Production Manager must address the problem and work with the employee for a solution. A course of action must be set before the employee’s performance review in two months or the consequences could be dire.

• Agenda setting
• Active listening
• Questioning skills to illicit an explanation of the problem
• providing feedback
• Finding collaborative solutions
• Helping an individual understand the impact of their actions on colleagues and the work environment 
• Defining next steps

You are the newly hired Production Manager of Not The Stratford or Shaw Festival. You want to take the time now to get to know your employees before conducting their performance reviews two months from now. In particular you want to better understand Pat Reid. Their file indicates they do good work; but, in the past two performance reviews they have been warned about absenteeism and lateness. As there has been no evidence of change in Pat’s behaviour you want to address it in today’s meeting and find a solution to avoid another negative performance review.