Employee Absenteeism - Coaching for Success (#401)

An employee is chronically late and/or absent. The manager has to articulate the problem and find an appropriate solution to the problem.

Learning Objectives

Setting an agenda
Giving feedback
Finding collaborative solutions
Gaining buy-in
Defining next steps

Information for Learners

Pat has worked as an assistant administrator at the company for 18 months. She has been warned twice at performance reviews about missing work, frequently on Mondays and Fridays. She does her job well and is generally well-liked in the office but shows no sign of changing her work habits despite the warnings. This is her third performance review and her first with the new assistant manager. Co-workers have complained about Pat’s constant absenteeism and chronic lateness.

Simulation Details

Simulator Role(s)

Pat Reid (in his thirties or forties)

Note: This simulation can be adapted to male or female employees.

Learner Role(s)

Newly hired assistant manager at Jordan's Jewelers

Setting

Manager's office at Jordan's Jewelers