Replace Your OneCard
If your OneCard is lost or stolen, it’s important that you report it as missing to the OneCard Office as soon as possible. You are responsible for any unauthorized transactions resulting from the theft or loss of your card.
Step 1: Report your lost or stolen card to the OneCard Office as soon as possible
You can do so by email or phone. Once reported, the OneCard office will deactivate your card.
Phone: 416-979-5000, ext. 557565
Email: onecard@torontomu.ca
Step 2: Replace Your Card by visiting the OneCard Office
No ID is required, and the information from your previous card is automatically transferred to the new card, which is printed on the spot
Replacement costs
If your card is lost, stolen or damaged, you are responsible for the cost to replace the card.
Card type |
Cost |
|---|---|
Toronto Metropolitan University OneCard |
$35 |
Community Member Card |
$35 |
Placement badge (requires authorization from Department of Nursing, Central Placement Office or the Midwifery Office) |
$20 |
Changing your name or photo on your existing card. Please note for these replacements, you must present your original card and any name change must first be processed through the Registrar's Office or Human Resources. For more information, students should visit the How to Update a Chosen/Preferred Name page and employees should view the How do I update my name? article on AskHR. |
$12.50 |
Replacement cards are final sale
If you lose a card and cancel it, it can be reactivated once located as long as you haven’t replaced it. Once a cancelled or lost card is replaced, it cannot be reactivated for any reason. There are no refunds for replacement cards, even if the original card is located.
If you require access to buildings without a OneCard
If you do not have your OneCard and need access to a building, please contact TMU Security at 416-979-5040 or security@torontomu.ca.
OneCard not working?
If your OneCard is not working, please contact onecard@torontomu.ca for support.