EDC hours will be 10a.m. to 3p.m starting Dec 3rd 2024.
Adobe Creative Cloud License
All Creative School affiliates (students/faculty/staff) are subscribed to Adobe Creative Cloud application licenses automatically for use on their personal computers and school labs.
Student access to the Adobe Creative Cloud License is limited to students enrolled in Creative School courses only.
- Set up MFA (opens in new window) access - this MUST be done first
- Go to https://creativecloud.adobe.com and go to Sign In
- Enter your TMU email address and click continue
- Select Company or School Account if prompted
- Enter your TMU password and Sign In
- After successful login you have to confirm/approve your Microsoft MFA authentication
- Navigate to apps on the sidebar and you can see Adobe Creative Suite applications you are licensed to. You can Download and Install the applications through this page.
(PDF file) How to Access/Install Adobe Creative Cloud Applications (opens in new window)
Migrating data between School accounts
If you have any data / portfolio / files saved in your XXX@ryerson.ca adobe account and you need them in your new xxx@torontomu.ca , you will need to migrate them manually before the September 18th 2024 deadline.
https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html (external link)
If you are moving portfolios and need support please use the link below to contact adobe support.
https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168 (external link)
Please note that we can not provide support with individual data migration.
TROUBLESHOOTING
- If you already have installed any Adobe applications through a personal subscription or trial installations, please Sign out and Sign In again with your TMU credentials. If this does not work, you have to uninstall your current installations and reinstall per instructions below.
- Make sure that you have your Microsoft Multi Factor Authentication (MFA) enabled on your TMU account before you go through the steps.
- Creative School students will be able to use Creative School Adobe licences until they graduate or otherwise become inactive due to non enrolment. This includes usage during the Spring and Summer.
- Students who took a Creative School course during Fall or Winter terms but are from a different faculty (Non-Creative School Students) will have had their access expire upon completion of the term.
- Students (second year and above), faculty and staff have already set up Microsoft MFA for their @ryerson.ca accounts. This will not work with @torontomu.ca accounts. YOU MUST ACTIVATE MFA FOR @torontomu.ca ACCOUNT.
Graduating Students Adobe Access Ends April 30th
To all graduating students, please note that as of April 30th your access to the Adobe Creative Cloud licence will end.
As a result your Cloud storage space will be reduced to 2GB.
There is a grace period of 30 days for which you can retrieve and backup your content and files.
Your account itself will not be removed, but once you graduate you will lose access to the Adobe Creative Cloud license provided by The Creative School. This means you will lose access to all Adobe Creative Cloud applications and your storage will be reduced from 100GB to 2 GB.
Once your storage size has been decreased, the data lost cannot be recovered.
It is recommended that you download any assets stored on your Adobe Creative Cloud account to prevent any data loss.
Please note that this must be done manually yourself, as the Adobe Automated Asset Migration has been disabled by CCS.
Problems Downloading, Logging In, or Using Adobe CC
If you are having issues accessing the Adobe CC software, please contact the technical or administrative staff from your home department.
RTA (all streams): RTA Tech Staff (rtatechstaff+support@torontomu.ca)
Journalism: Daniela Olariu (daniela.olariu@torontomu.ca)
Graphic Communication Management: Khaled Ahmed (mkhaled@torontomu.ca)
Image Arts (all streams): (imatechcentre@torontomu.ca)
Interior Design: (interiordesign@torontomu.ca)
Performance (all streams): Performance Website
Fashion: Olena Vivcharyuk (olena.vivcharyuk@torontomu.ca)
Creative Industries: (creativeedc@torontomu.ca)
Professional Music: Music Website
Professional Communication: Jacob Cram (jacobcram@torontomu.ca)
Some users are experiencing issues when trying to login using MFA. If you have previously setup your Microsoft MFA, but when logging in to Adobe Creative Cloud do not receive an alert via the Microsoft MFA App on your phone, you must contact TMU Computing and Communications Services (CCS) (opens in new window) and have them reset your MFA access.
CCS manages the Microsoft MFA process - Creative School personnel cannot assist with this issue. We recommend calling the CCS Student Helpline (Phone: 416-979-5000 (opens in new window) , ext. 556840) for prompt service.
Once CCS has reset your access, you should be able to setup your MFA again, and then you will be able to login to Adobe CC.
Known Multi-Factor Authorization Issue
If you are experiencing a permission error saying "You don't have access to this", please refer to the instructions below from the bottom of the TMU CCS Website (opens in new window) .
