Accessibility & Accommodation
Supporting trans and gender non-confirming students and employees
Transgender, gender transitioning and gender non-conforming students and employees can request a replacement OneCard that reflects their chosen/preferred name and identity. Students and employees are not required to have legally changed their name to request a replacement OneCard.
If you are a student who is transitioning and would like to know more about this process, please visit the transitioning at TMU website.
Because OneCard records are fed directly from the university's student records, we are only able to issue OneCards that match these records. Once your name change has been completed by Student Records staff, you can request a replacement OneCard at a cost of $12.50. Please visit the replace your card page for more information.
If you are an employee who is transitioning and would like to know more about this process, please view the what support is available for employees who are gender transitioning? article on AskHR. We encourage you to contact Workplace Wellbeing Services at wws@torontomu.ca for support with transitioning at TMU, including arranging for you to receive a new OneCard.
Add your chosen/preferred name to your OneCard
Your chosen/preferred first name is the name you would like to be referred to in the university community and does not need to be your legal name. However, by default your OneCard will display your legal name unless you follow the steps below to add your chosen or preferred name to university systems.
There are two ways to add a chosen or preferred name to your OneCard.
Option 1: Before you enroll at TMU
If you applied to TMU through the Ontario Universities’ Application Centre (OUAC) and selected a preferred or chosen name, it will automatically appear on your OneCard.
Option 2: After you’ve enrolled at TMU
Current students can update their preferred or chosen name in university records by following the instructions on the how to update a chosen/preferred name page on the MyServiceHub Support website. It may take up to 48 hours for your chosen or preferred name to appear in internal university systems.
Once your chosen or preferred name has been updated, you can purchase a replacement OneCard for $12.50 by visiting the OneCard Office. You will be required to present OneCard staff with your original OneCard.
If you are an employee, please view the How do I update my name? article on AskHR.
If you are an instructor, along with updating your name with HR, it is recommended you also do so with the Office of the Registrar via the (google form) Instructor/Lecturer Personal Data Change Form (external link) .
Supporting students and employees who wear face coverings
In line with our commitment to equity, diversity and inclusion, students and employees who wear face coverings (e.g. a veil, niqab or burqa) can request that a veiled photo be used for their OneCard.
Typically, OneCard photos require your full face to be clearly visible in your photo as this is the university's official method of identification. However, we are happy to accommodate community members who wear face coverings by using a photo of them wearing their face covering for their OneCard.
If you wear a face covering, you will be asked to provide the OneCard Office with a photo of you taken without your face covering for our secure, internal database. This database is password protected and can only be accessed by female-identified OneCard and Community Safety and Security staff members and will only be accessed if they are required to confirm your identity.
Please note: The onecard@torontomu.ca email account is accessible to male-identified OneCard staff members. If you are concerned about who will have access to your unveiled photo, please email onecard@torontomu.ca and we will arrange for you to submit a photo of yourself without your face covering directly to a female-identified staff member.
Accessing the OneCard Office
Accessible entrance
To enter the building, tap your OneCard to the card reader or contact TMU Security via the buzzer next to the door to request entry. Once inside, follow the hallway down to the OneCard Office, located in POD-48. There is overhead signage along the way to help guide you.
Alternative entrance
For alternative routes, please use the campus map and select the accessibility entrances feature.
For other accessibility resources, please visit TMU's accessibility on campus page.
If you have any questions, please contact the OneCard Office at onecard@torontomu.ca.