E-procurement Application in the Canadian Lodging Industry

About the Project

This research aimed to examine the current status of e- purchasing management applied in the lodging industry and explore factors affecting the implementation of e- procurement. First, a three-stage of E-procurement Development Model was developed as a theoretical framework. Secondly, a structured questionnaire was designed from the literature review. 172 hotels located in the GTA were contacted and 117 hotels participated in the survey. Face-to-face and telephone interviews were conducted in 2009.

About the Researcher

Dr. Zhen Lu is an associate professor at Toronto Metropolitan University with a main focus on e-procurement, strategic and crisis management in the lodging and tourism industry.