Reconfiguring email clients to your TMU email address
Users using email clients like Microsoft Outlook, Mozilla Thunderbird or Apple Mail to access or manage university emails will need to create a new profile in their email client using their “@torontomu.ca” email address to begin sending emails through the client.
Instructions for creating a new profile in Microsoft Outlook, Mozilla Thunderbird and Apple Mail are listed below.
Sync a new Microsoft Outlook profile with your Google Workspace
Existing Microsoft Outlook users can sync their new “@torontomu.ca” email address with Google Workspace by following the instructions below. View instructions for downloading Microsoft Outlook and creating a profile.
1. From your desktop, search for “set up a Google Workspace Sync user” and open the Google Workspace Sync for Microsoft Outlook app.
![set up a Google Workspace Sync user](/content/dam/ccs/images/namechange/emailclients/image29.png)
2. You will be prompted to sign into Google Workspace Sync with your “@torontomu.ca” address. Select Continue
![Sign in to Google Workspace Sync](/content/dam/ccs/images/namechange/emailclients/image25.png)
3. Select your new “@torontomu.ca” email address
![](/content/dam/ccs/images/namechange/emailclients/image26.png)
4. The app will request access to your Google Account. Select Allow
![Google Workspace Sync for Microsoft Outlook](/content/dam/ccs/images/namechange/emailclients/image12.jpg)
5. In your browser, a message will appear confirming that access to your Google account has been authorized. Close the browser window and continue with the application installation.
![Authorization has been granted](/content/dam/ccs/images/namechange/emailclients/image11.png)
6. A new pop-up window will appear. Leave all boxes unchecked and select Create profile
![Create a Google workspace profile in Microsoft Outlook](/content/dam/ccs/images/namechange/emailclients/image1.png)
7. The app will confirm that Google Workspace Sync setup is complete. Select Start Microsoft Outlook
![Google Workspace Sync setup is complete](/content/dam/ccs/images/namechange/emailclients/image28.png)
8. Once Outlook opens, you will be prompted to select a profile. To delete your original “@torontomu.ca” profile, select your old email address and select Options > >
![Microsoft Outlook choose a profile](/content/dam/ccs/images/namechange/emailclients/image6.png)
9. From the Choose Profile section, select your “@torontomu.ca” email address and select Delete
![Microsoft Outlook choose a profile](/content/dam/ccs/images/namechange/emailclients/image8.png)
10. An Outlook warning will appear, confirming that removing your profile will delete your offline cached content. Select Yes and your original “@torontomu.ca” will be deleted.
a. If you require your offline cache content, make a backup of your files (external link)
![Microsoft Outlook warning message before deleting](/content/dam/ccs/images/namechange/emailclients/image23.png)
11. To set your “@torontomu.ca” profile as your default or to turn off the Choose Profile prompt when opening Outlook, navigate to Choose Profile, select your “@torontomu.ca” account, check the Set as default profile box, uncheck Prompt for a profile to be used and select OK
![Microsoft Outlook choose a profile with options screen](/content/dam/ccs/images/namechange/emailclients/image20.png)
- In Outlook, select on the Tools menu and select Accounts
- From the Accounts window, select + (plus sign) at the bottom left of the window and select New Account
![Microsoft Outlook accounts screen](/content/dam/ccs/images/namechange/emailclients/image22.png)
3. In the Add Account pop-up window, enter your new “@torontomu.ca” email address
![Enter your new TMU email address](/content/dam/ccs/images/namechange/emailclients/image17.png)
4. You will be prompted to grant Outlook access to your Google account. Select Allow
![Microsoft apps & services wants to access your Google Account](/content/dam/ccs/images/namechange/emailclients/image24.png)
5. The TMU authentication login screen will appear. Log in using your torontomu username and password
![TMU login screen](/content/dam/ccs/images/namechange/emailclients/image13.png)
6. After logging in, you will be prompted to open Outlook
![Prompt to open Outlook](/content/dam/ccs/images/namechange/emailclients/image14.png)
7. In Outlook, you will receive a confirmation message that your new account has been added
![Google account has been added screen](/content/dam/ccs/images/namechange/emailclients/image19.png)
8. You will now have access to both your “@torontomu.ca” and “@torontomu.ca” inboxes, which will both contain all of your emails. We recommend only using your “@torontomu.ca” email address to send emails moving forward
![Outlook all accounts screen](/content/dam/ccs/images/namechange/emailclients/image7.png)
If you’ve used your original “@torontomu.ca” email address to subscribe to non-TMU or external mailing lists, you can continue to send emails using your “@torontomu.ca” email address if required. To do so, select the down arrow in the From field to open a dropdown menu with both your “@torontomu.ca” and “@torontomu.ca” email addresses as available options.
![Outlook composition field screen](/content/dam/ccs/images/namechange/emailclients/image21.png)
Create a new profile in Apple Mail
1. In Apple Mail, select Mail from the top navigation bar and select Accounts
![Add accounts in Apple Mail](/content/dam/ccs/images/namechange/emailclients/image15.png)
2. From the Internet Accounts tab, select Delete Account
![Delete Account screen](/content/dam/ccs/images/namechange/emailclients/image3.png)
3. A pop-up will appear asking you to confirm that you would like to delete your “@torontomu.ca” account. Select OK
![Are yo usure you want to delete the account screen](/content/dam/ccs/images/namechange/emailclients/image30.png)
4. Once the pop-up closes, select Mail from the top navigation bar and select Add Account
![Add account drop down option screen](/content/dam/ccs/images/namechange/emailclients/image5.png)
5. Select Google as your mail account provider and select Continue
![](/content/dam/ccs/images/namechange/emailclients/image9.png)
6. A Google pop-up window will appear prompting you to enter your email address. Enter your “@torontomu.ca” address and select Next
![Sign in Google Accounts screen](/content/dam/ccs/images/namechange/emailclients/image4.png)
7. The TMU authentication login screen will appear. Log in using your TMU username and password
![TMU authentication login screen](/content/dam/ccs/images/namechange/emailclients/image2.png)
8. A pop-up window will appear prompting you to select apps you want to use with your “@torontomu.ca” account. Select Mail and select Done
![Select the apps you want to use with this account screen](/content/dam/ccs/images/namechange/emailclients/image18.png)
Create a new profile in Mozilla Thunderbird
1. Open Thunderbird, right click on your “@torontomu.ca” email address from the left hand navigation bar and select Settings
![Mozilla Thunderbird](/content/dam/ccs/images/namechange/emailclients/image16.png)
2. From the main Account Settings tab, change the Account Name and Email Address fields to your new “@torontomu.ca” email address
![Thunderbird Account Settings](/content/dam/ccs/images/namechange/emailclients/image10.png)
3. Select Server Settings from the left hand navigation bar and change the User Name field to your new “@torontomu.ca” email address
4. Close the Account Settings tab and your account name, email address and username will automatically be updated
![Thunderbird Server Settings](/content/dam/ccs/images/namechange/emailclients/image27.png)
I’m having trouble accessing my email through my email client after the change
If you’re having difficulty setting up a new profile or reconfiguring your account in your email client, you can continue to access your email via the my.torontomu portal by following the steps below:
- Log into the my.torontomu.ca portal
- Select the Apps tab from the top navigation bar
- Select Gmail to access your inbox, including all emails you’ve received both before and after the change