Student Records

All students have one academic record at TMU*. It is the official record of:

• all courses taken and grades earned at TMU (day school and through Continuing Education) and
• credits granted (transfer, challenge, etc.)

Official Transcripts

An official transcript is a complete record of a student's academic history at Toronto Metropolitan University, including all undergraduate, graduate, law and continuing education courses taken, grades earned, academic progress, honours and graduation information. The official transcript also displays admission to and withdrawal from programs of study and other credits granted towards a program. Courses dropped by the deadline without academic penalty do not appear on the official transcript.

All official transcripts are complete and unabridged. Partial transcripts are not issued.

Students may request a transcript online at my.torontomu.ca  via MyServiceHub. Select Request Official Transcript.

The cost per individual official transcript is $20 Canadian (subject to change) and is non-refundable. Accepted payment methods are Visa, MasterCard or American Express credit cards. No transcript will be prepared and issued without the required fee payment.

Transcripts are issued in digital format and are shared electronically and securely through MyCreds.ca. MyCreds is owned by the Association of Registrars of the Universities and Colleges of Canada (ARUCC), and is used by several Canadian post-secondary institutions as a document exchange platform and credential wallet. 

Processing time for transcripts shared through MyCreds is normally within one business day.

• If your transcript includes activities prior to September 1984, add five additional business days for processing.
• If you request your transcript to be issued after term grades are available, it will be processed within five business days of your term grades and standings are official. 
• If you request your transcript to be issued after convocation, it will be processed within five business days of your degree being officially conferred.

Documents pertaining to a student’s achievement at another institution, which may have been received by TMU, will not be released or redirected.

NOTE: Students who have Account Holds (opens in new window)  due to an outstanding financial or other obligation to Toronto Metropolitan University are not eligible to receive transcripts until the Account Hold is cleared.
 

Unofficial Transcripts

Students can view their Unofficial Transcript via MyServiceHub at my.torontomu.ca (opens in new window)  in the ‘Academics’ section. This transcript provides the student with an unofficial record of their complete TMU academic history.

*Since September 1, 1984. Students who completed courses before 1984, please contact ServiceHub for assistance.

It is essential that students keep Toronto Met informed of any changes to their name, permanent home and/or mailing address, and phone number.

Legal Name Changes

If a student legally changes their name, or their name is incorrect or incomplete on their student record, it is the student's responsibility to notify Toronto Metropolitan University as soon as possible.

The legal name on the TMU student record is the name that will appear on all official university documents and documents produced for external purposes, including official transcripts, graduation award documents, letters, and verification requests. For details, see Senate Policy 172: Student Names.

To change their legal name in TMU's records, students must submit the Personal Data Change Form that is found online at Personal Information Change Requests (opens in new window)  along with supporting documentation.

Legal name changes cannot be submitted online through MyServiceHub.

Chosen/Preferred Name Changes

The chosen/preferred name is used on University internal documents and for internal purposes, such as:

• Class Rosters
• Grade Rosters
• Identification Cards (OneCard)
• Across internal university systems, where available (i.e. Learning Management System)

Students are responsible for confirming or modifying their chosen/preferred name on record with the University in MyServiceHub. Students are encouraged to make any changes before the academic term as class rosters/lists may not reflect changes made after the start of the term.

Requests to add or modify a chosen/preferred name must be submitted in good faith and the university reserves the right to request further information or documentation to facilitate the use of a chosen name.

For details, see Senate Policy 172: Student Names.

Address Update

Students are required to inform TMU of a change of address each time they move so that they can receive timely and important information that is mailed to them throughout the year. Students can confirm what address we have on file for them on MyServiceHub at my.torontomu.ca (opens in new window)  .

Students can have up to two different addresses on file:

1. Permanent Home address: This address could be out of the country or province, or anywhere in Ontario. All mail will be sent to the permanent home address if it is the only address on file.
   
2. Mailing Address: This address is where the student lives during the school year. It should only be given when it differs from the permanent home address. Mail sent during the school year will be sent to the student's mailing address.

Students can change their address at any time. Detailed instructions are found on  (opens in new window) MyServiceHub Support, Personal Information (opens in new window) .

Phone Number Changes

It is important for students to keep TMU informed of their current phone number(s), so that they do not miss information which may be of an urgent nature. Students can update their phone number(s) through MyServiceHub. Detailed instructions are found on MyServiceHub Support, Personal Information (opens in new window) .

Personal Email Address Changes

While the @torontomu.ca student email address is used for all official TMU email communications, a personal email address is also collected at the time of application. Students can update their personal email address in MyServiceHub; instructions are found on MyServiceHub Support, Personal Information (opens in new window) .

From time to time, students require an Official Confirmation Letter from TMU for an external organization.

Typical requests include:

• Eligibility to Graduate Letter that verifies that a student has met all of their graduation requirements for their program, although they have not yet officially graduated.
  
• Jury Duty Letter
  
• Proof of Enrolment Letter that verifies that a student is or was previously enrolled in a program.
  
• Qualification Evaluation Council of Ontario (QECO), needed in the evaluation of teacher qualifications
  
• Transfer Credit Equivalency Letter that identifies courses from other institutions that were used to grant credit toward a TMU program or certificate.

Some types of letters require extensive research and verification of information. Processing time varies depending on the type of letter requested.

Students can use the "Request A Letter" service through MyServiceHub at my.torontomu.ca (opens in new window) . See Documents and Letters (opens in new window)  for more information.

A graduation award document is an official university-issued document. As such, only one original award document may exist and it must reflect the student's true and correct personal legal/official name.

All reissued award documents will be produced using current university graphics, printing standards and signatures. Graduates from Ryerson University, Ryerson Polytechnic University, Ryerson Polytechnical Institute or Ryerson Institute of Technology will also have their graduation award document reissued under the name of Toronto Metropolitan University.

Details about the process for Graduation Award Document Reissue are available on the Curriculum Advising website (opens in new window) .

The Degree Verification Service confirms graduation status for TMU Alumni.

website: Toronto Metropolitan University Degree Verification Service (opens in new window) 

The Degree Verification Service is an online service which confirms whether or not a degree or diploma (undergraduate or graduate) and/or a certificate has been received from Toronto Metropolitan University (including those issued under any of the university's previous institutional names). It will also specify the type of degree or certificate and the year in which it was received. This service is accessed via MyCreds Verify and has a fee of $20 per search. In order to search for a student, the user must have the issuing institution’s name and the student’s first name, last name, and TMU student number or date of birth.