Office Of The Ombudsperson

Rights, Responsibilities and Conduct

https://www.torontomu.ca/ombuds/ (opens in new window) 

The Office of the Ombudsperson at Ryerson University is a safe place to get advice and assistance with resolving a problem, concern or conflict fairly and expeditiously, or to obtain information that you were unable to obtain elsewhere.

The Ombudsperson and Assistant Ombudsperson are available to assist students with resolving issues using a variety of approaches.

The Ombudsperson is impartial and independent of the University, all administrative structures and student government. All matters dealt with by the Ombuds Office, are handled in strict confidence unless the student involved gives permission to her/his name to be released.

Students who have already tried to resolve a problem by making use of the procedures available through the University and believe that the decision-making process was unfair, should contact the Ombudsperson. In appropriate circumstances the Ombudsperson can recommend changes in academic or administrative processes based on an objective review of the concerns presented and the principles of fairness and natural justice.

Students should keep in mind that it is their responsibility to be aware of Ryerson's official policies, procedures, deadlines and other documentation, as set out in  (PDF file) Ryerson's Statement of Student Rights and Responsibilities (pdf) (opens in new window) .