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Technology Support

For any technical issues regarding the activation of your account, D2L Brightspace, or any Toronto Metropolitan University applications; please contact the Computing and Communications Services (CCS) Help Desk.

We have included information for diverse needs, but many of the resources listed below are primarily for blind or low-vision users who use assistive technologies like screen readers.

On this page:

How to change text size

Most web browsers let you increase and decrease page content with "zoom" features. To change the zoom level in most browsers, press the following two keys at the same time:

  • In Windows, Linux, and Chrome OS:
    • To make things larger: Ctrl and + keys
    • To make things smaller: Ctrl and - keys
  • Mac OS:
    • To make things larger: ⌘ and + keys
    • To make things smaller: ⌘ and - keys

Mobile phones and tablets

You can adjust the text or display size on most mobile devices.


Recommended browser and assistive technology combinations

It is recommended to use the latest version of your preferred browser and assistive technology while navigating university websites and online systems. We recommend any of the following browsers and assistive technology combinations:

  • JAWS with Google Chrome or Firefox
  • NVDA with Firefox
  • Apple VoiceOver with Apple Safari
  • ZoomText with Firefox or Internet Explorer
  • Dragon NaturallySpeaking with Internet Explorer or Google Chrome (with Dragon Web Extension for Chrome (external link) )

Creating your Toronto Metropolitan University Online Identity

Your first step as a new Toronto Metropolitan University student, faculty or staff member is to activate your online identity. Your online identity grants you an account to access online resources such as your online courses, G Suite, and the my.torontomu portal, which includes MyServiceHub for course enrolment.

The online identity activation form includes a short Toronto Metropolitan University Computing Guidelines Quiz that consists of 8 true or false questions. If accessing the form using a screen reader, it is recommended to navigate line by line once you are in the main content area. If you are experiencing any problems completing this form using an assistive technology, please contact us through our accessibility feedback form.

To activate your Toronto Metropolitan University Online Identity, please proceed to the appropriate link: applicants, student, or faculty & staff.

Popular browser bookmarks

We recommend adding the following bookmarks to your browser for convenient access.

  • my.torontomu.ca - The my.torontomu portal includes access to various online resources, including G Suite and MyServiceHub.
  • courses.torontomu.ca - Access all of your online courses on D2L Brightspace.
  • gmail.torontomu.ca - Send and receive all communications with your TMU Gmail.
  • calendar.torontomu.ca - Find out what time and where your classes are on Google Calendar.
  • drive.torontomu.ca - Backup and access all of your files in the cloud using Google Drive.
  • AAS Online Services - View or send your accommodation letter or book a test exam with Academic Accommodation Support. 


Allowing pop-ups

For security reasons, some applications are required to open in a pop up window. In order to access your online courses, MyServiceHub and eHR, you must enable pop ups in your browser. It is highly recommended enabling pop ups specifically for https://my.torontomu.ca, as opposed to enabling all pop-ups, whenever possible.

Internet Explorer pop-ups

On the same page that the pop-up was blocked, you should receive an alert that says "Notification bar requires response, press alt + n". You can either press alt + n keyboard combo, or hit the tab key to place your cursor on the "Allow once" button. Tab again to "Options for this site" dropdown, then select "Always allow" and press enter.

Mozilla Firefox pop-ups

On the same page that the pop-up was blocked, you should receive an alert that says "Firefox prevented this site from opening a pop-up window." To allow pop-up, navigate to the "Options" button located just before web content. Select the dropdown menu item that says "Allow pop-ups for my.torontomu.ca" and press Enter. 

Google Chrome pop-ups

On the same page that the pop-up was blocked, navigate to the browsers toolbar, and press Enter on the "Pop-ups were blocked on this page" button. Select the radio button that says "Always allow pop-ups and redirects from https://my.torontomu.ca". Then tab to the "Done" button and press enter.

Apple Safari pop-ups

Unfortunately, there does not appear to be a way to allow certain websites to open a pop-up window. Therefore unchecking this setting will allow pop-ups for all websites. To allow pop-ups, navigate to "Preferences". Then tab to "Security" button and press enter. Tab to "Block pop-ups" checkbox, and ensure it is unchecked.

D2L Brightspace

D2L Brightspace is the university's learning management system. It is where you can find all of your online courses and organizations. For the most up-to-date documentation and navigation help, we recommend visiting D2L's Accessibility and Navigation pages. Some relevant topics include:

G Suite

If you are using a screen reader with G Suite, Google recommends to use the following screen reader and browser combinations: 

  • JAWS or NVDA with Firefox or Google Chrome
  • Apple VoiceOver with Google Chrome
  • ChromeVox with Google Chrome if using Chrome OS

For the most up-to-date documentation and navigation help, we recommend visiting G Suite user guide to accessibility. (external link)  Some relevant topics include:

For specific questions, please contact the Google Disability Support Team. (external link) 

MyServiceHub

MyServiceHub is a self-serve portal containing all information pertaining to Academics, Student Fees, Financial Aid, Personal Information, and Admissions. Once logged into the my.torontomu portal, select the MyServiceHub tab in the main navigation area.

MyServiceHub will open in a new window titled “Student Center”. The most effective way to navigate contents within this window is to navigate by link or to use the search function. For navigation help, please visit the MyServiceHub screen reader guide.

Feedback and accessible format requests

For any feedback and questions on the accessibility of a specific website or document, including accessible-format requests, please email accessibility@torontomu.ca or complete the accessibility feedback form.

If you are a student registered with Academic Accommodation Support and require an accessible alternative, please visit the Library's Accessible Format Production page.

Help and support

If you are a Toronto Metropolitan University community member and require further assistance, please email accessibility@torontomu.ca or complete the accessibility feedback form and we will get back to you as soon as possible.